1000+ Tài Liệu chuyên ngành nhà hàng - khách sạn

That dressings and sauces are served in clean and efficient manner by friendly and knowledgeable staff with a smile.

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That the restaurant is open on time, ready to receive the guests by friendly staff in clean and neat uniforms.

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Being informed of closing of the restaurant, possibly with last orders. Not imposing customers and that service and respect are taken in consideration.

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That side stations are organised and clean & tidy and a pleasant view form the guest.

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That the correct bill is presented without any mistakes in a clean folder and timely manner by a friendly and smiling staff.

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That tea is served in a proper way, fast and hot with complete condiments by friendly, smiling staff efficient.

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That coffee is served in a proper way, fast and hot with complete condiments by friendly, smiling staff efficient.

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That after the main course the dessert is served in an efficient manner, to continue the dinning experience by friendly staff.

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That the table is wiped clean after the plates, glasses, cutleries and unwanted equipment have been cleared to ensure the food leftovers and crumbs are taken away so the guest can not damage or dirty his/her cloths.

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That the soiled plates, cutleries and glasses are cleared in a timely and efficient manner, without too much noise and disturbance by friendly and smiling staff.

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That a food served 15-20 after the order been taken (depending of the quantity and type of items ordered), efficiently and without mistakes.

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That after the order is taken the cutlery is change according to the dishes/course ordered to ensure the guests are able to eat his/her dish easily with the right utensils.

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That the food order is taken in a timely manner by friendly smiling staff and that the promotions or special of the day / restaurant are explained clearly and friendly.

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That the drink order is taken within 5-10 minutes after being seated, that the order is taken accurate without mistakes.

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That the menu is handed to the guest within 5-10 minutes after being seated and that the menu specials and the not available item are explained.

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That the guest is seated in a timely manner, being assisted with the chair and on a ready table.

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That the restaurant is open on time, clean and ready to receive guest.?

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That the waiter/ tress approaches the table quietly and with efficiency.

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EVERYTHING YOU NEED TO ACHIEVE EXCELLENCE IN THE HOTEL INDUSTRY

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This book started life as a training manual but quickly grew into something far beyond a basic step by step guide.

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An important skill, you must to learn

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...They need to know what to say when dealing with sensitive situations such as dealing with customers’ complaints.

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Whether you'relooking for technical advice or interesting conversation pieces,this resource is sure to meet all of your needs.

100.000₫

Cater to the savvy customer base of today, by optimally positioning your business website for smartphones and tablets.

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Why are your customers making return visits to your restaurant? Believe it or not, it isn’t necessarily your food.

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Explore how women are changing the restaurant industry, and what challenges they still face today in financing, pay, and benefits.

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How remodeling your front of house - seating, lighting, walls, floors, soundproofing, and bathrooms - can generate more revenue.

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Learn how to grasp the basics of today’s social media, get the timing right, find the right audience, and fine-tune your expectations.

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Is your employee handbook covering enough? Tips on conflict resolution, handling harassment, and how to talk to Millennials.

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Insider’s tips on best practices to effectively manage millennials and breaking down tension between workplace generations.

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