1000+ Tài Liệu chuyên ngành nhà hàng - khách sạn

...They need to know what to say when dealing with sensitive situations such as dealing with customers’ complaints.

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If I request typing services, I expect the task to be professionally executed in accordance with international business standards, the same as it is done in my own office.

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If I ask for copies to be produced, I expect them to be of good quality and logically sequenced and checked. I expect to have my original returned in good condition and I expect employees to be competent in handling the photo copy machine.

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Nội dung tài liệu trình bày các mẫu thiết kế khách sạn đẹp, các khách sạn nổi tiếng trên thế giới. Tham khảo tài liệu để nắm bắt nội dung chi tiết.

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I expect every hotel to have a private area for me to log into the Internet because I am not always traveling with my Computer. I don’t expect exorbitant charges.

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Sometimes I need a LCD projector or a Fax machine. This Equipment needs to be in good condition, clean and functioning. I expect assistance in set up by people who know what they are doing.

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It may happen that I need other Business Services which can not be delivered by the Hotel. I think it is great if the Hotel can offer contracted Business Services.

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I have presentations to make and copies to be produced and bound. I expect this to be done in a professional and speedy manner. I expect staff to know how to use the binding machine.

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I have a presentation to deliver. I expect staff to be able to access my removable drive (“thumb” or USB) or floppy disk or transfer it from my lap top, to print out the document. I expect this service to be available at all times.

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I expect that I get a warm welcome from the first point of contact with the hotel which is often the Doorman. The Doorman should open my car door and help me unload my luggage. He should also open the Hotel Door.

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I expect the Doorman to bid me farewell and to help me with my luggage and transportation arrangements. Using my name provides me with extra recognition and is always appreciation.

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I expect my luggage to be sent to my room as soon as possible, and my luggage to be carefully handled.

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I expect that the Bellman will come to my room to pick up my luggage promptly, and my luggage will be carefully handled.

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I expect my luggage to be handled carefully and professionally and to arrive at my room quickly.

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I expect that the hotel staff can change my room for me on my request and help me to move my luggage to my preferred room. My entire luggage will be handled carefully without any damage and all items will be accounted for.

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I expect that the hotel staff can change my room for me on request and move my entire luggage to the new room without my presence. My luggage will be handled carefully without any damage and missing items.

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When luggage doesn’t arrive on my flight, I expect hotel staff to help me to contact the airport and find out where my luggage is. I need special assistance when I am in a foreign country.

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I expect that the hotel can provide me with a high standard of taxi service. The taxi should be clean and in good condition, the taxi driver should be properly groomed, and I should not have to haggle with rogue taxi drivers...

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I expect that the hotel can provide a high standard of limousine service to me. The limousine should be clean and in good condition, the driver should be properly groomed and have reasonable English speaking skills...

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I expect that the hotel can provide me medicine when I need it.

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I expect all messages which come through, phone, fax, or visitors who leave a message for me at the front desk, will be advised to me immediately and written messages are clearly legible with complete information presented in a professional manner.

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I expect the hotel staff to be knowledgeable of local places of interest and to be able to book me on a professional tour at my request.

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I expect my items to be held for pick-up and kept securely and handled with care.

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I expect that the hotel can provide a prompt and accurate airline ticket service and hotel staff can help me to contact the airline office to reconfirm or change my ticket.

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I expect that hotel staff can recommend an appropriate restaurant to me and can assist with making my reservation.

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I expect that hotel staff can recommend suitable shopping centers to me and refer me to local specialty shops in accordance with my requests.

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I expect that the hotel can provide umbrellas for me during rainy days, notably umbrellas which are not damaged and are well maintained.

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I expect a professional Hotel Airport Representative whom I can easily locate and who will help me with my luggage and show me to my hotel limousine in a speedy and polite manner.

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I want to be greeted at the airport even if I did not reserve a hotel limousine. In cases where the hotel has just recently opened, I need to be informed of its location and assisted with giving the taxi driver directions and...

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That the kitchen handles the deep fryer safely to avoid fires and to ensure then oil is filtered and kept clean.

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