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![[SOP] Intercontinental Group - General - Kitchen briefings (Chefs daily briefings)](/uploads/books/2018/11/1542940730_Untitled_300.png)
[SOP] Intercontinental Group - General - Kitchen briefings (Chefs daily briefings)
That all the staff including chefs and stewarding are aware of the hotel happenings and are able to reply to the guest the basic answers.
Miễn phí
![[SOP] Intercontinental Group - General - Keep the basic tool; mise en place on hand](/uploads/books/2018/11/1542940931_Untitled_300.png)
[SOP] Intercontinental Group - General - Keep the basic tool; mise en place on hand
Why is this task important for you and our guests?
Miễn phí
![[SOP] Intercontinental Group - General - Standard recipe compositions](/uploads/books/2018/11/1542941523_Untitled_300.png)
[SOP] Intercontinental Group - General - Standard recipe compositions
That all dishes are prepared in a consistent manner every time they are ordered, 24/7.
Miễn phí
![[SOP] Intercontinental Group - General - Kitchen log books](/uploads/books/2018/11/1542941668_Untitled_300.png)
[SOP] Intercontinental Group - General - Kitchen log books
Why is this task important for you and our guests?
Miễn phí
![[SOP] Intercontinental Group - General - Set up of kitchen trolleys](/uploads/books/2018/11/1542941826_Untitled_300.png)
[SOP] Intercontinental Group - General - Set up of kitchen trolleys
That kitchen trolleys are set up properly and clean with a pleasant view for the guests.
Miễn phí
![[SOP] Intercontinental Group - General - Prepare stocks](/uploads/books/2018/11/1542942045_Untitled_300.png)
[SOP] Intercontinental Group - General - Prepare stocks
Why is this task important for you and our guests?
Miễn phí
![[SOP] Intercontinental Group - General - Sharpen and maintain knives](/uploads/books/2018/11/1542942553_Untitled_300.png)
[SOP] Intercontinental Group - General - Sharpen and maintain knives
Why is this task important for you and our guests?
Miễn phí
![[SOP] Intercontinental Group - General - Using kitchen equipment](/uploads/books/2018/11/1542942822_Untitled_300.png)
[SOP] Intercontinental Group - General - Using kitchen equipment
Why is this task important for you and our guests?
Miễn phí
![[SOP] Intercontinental Group - General - Thaw frozen food](/uploads/books/2018/11/1542944907_Untitled_300.png)
[SOP] Intercontinental Group - General - Thaw frozen food
Why is this task important for you and our guests?
Miễn phí
![[SOP] Intercontinental Group - General - Peel, cut and mix food](/uploads/books/2018/11/1542945770_Untitled_300.png)
[SOP] Intercontinental Group - General - Peel, cut and mix food
Why is this task important for you and our guests?
Miễn phí
![[SOP] Intercontinental Group - General - Trim meats](/uploads/books/2018/11/1542946487_Untitled_300.png)
[SOP] Intercontinental Group - General - Trim meats
Why is this task important for you and our guests?
Miễn phí
![[SOP] Intercontinental Group - General - Cut poultry](/uploads/books/2018/11/1542946628_Untitled_300.png)
[SOP] Intercontinental Group - General - Cut poultry
Why is this task important for you and our guests?
Miễn phí
![[SOP] Intercontinental Group - General - Clean and prepare fish](/uploads/books/2018/11/1542946805_Untitled_300.png)
[SOP] Intercontinental Group - General - Clean and prepare fish
Why is this task important for you and our guests?
Miễn phí
![[SOP] Intercontinental Group - General - Clean and prepare shellfish](/uploads/books/2018/11/1542946993_Untitled_300.png)
[SOP] Intercontinental Group - General - Clean and prepare shellfish
Why is this task important for you and our guests?
Miễn phí
![[SOP] Intercontinental Group - General - Prepare salad dressing](/uploads/books/2018/11/1542947159_Untitled_300.png)
[SOP] Intercontinental Group - General - Prepare salad dressing
Why is this task important for you and our guests?
Miễn phí
![[SOP] Intercontinental Group - General - Prepare green salads](/uploads/books/2018/11/1542947345_Untitled_300.png)
[SOP] Intercontinental Group - General - Prepare green salads
Why is this task important for you and our guests?
Miễn phí
![[SOP] Intercontinental Group - General - Prepare garnishes](/uploads/books/2018/11/1542947513_Untitled_300.png)
[SOP] Intercontinental Group - General - Prepare garnishes
Why is this task important for you and our guests?
Miễn phí
![[SOP] Intercontinental Group - Housekeeping Floor - DNS guest room](/uploads/books/2018/11/1542947790_Untitled_300.png)
[SOP] Intercontinental Group - Housekeeping Floor - DNS guest room
I put DND on my room because I want privacy. I do not expect interruptions, however well intentioned they may be.
Miễn phí
![[SOP] Intercontinental Group - Housekeeping Floor - How to check a guest room](/uploads/books/2018/11/1542947977_Untitled_300.png)
[SOP] Intercontinental Group - Housekeeping Floor - How to check a guest room
I expect my room to be clean and to find things in a logical place. I also appreciate things which are not essential, but give enjoyment, convenience and pleasure during my stay.
Miễn phí
![[SOP] Intercontinental Group - Housekeeping Floor - Using the vaccum to clean a guest room](/uploads/books/2018/11/1542955171_Untitled_300.png)
[SOP] Intercontinental Group - Housekeeping Floor - Using the vaccum to clean a guest room
I want carpet to be clean and soft when I walk on it with bare feet. Along the corridor, I expect working material properly positioned, so I can walk easily to my room.
Miễn phí
![[SOP] Intercontinental Group - Housekeeping Floor - How to clean the air-conditioning grill](/uploads/books/2018/11/1542955841_Untitled_300.png)
[SOP] Intercontinental Group - Housekeeping Floor - How to clean the air-conditioning grill
I expect this part of the room to be clean as I have to inhale out-coming air.
Miễn phí
![[SOP] Intercontinental Group - Housekeeping Floor - How to clean kettles and ice buckets](/uploads/books/2018/11/1542956171_Untitled_300.png)
[SOP] Intercontinental Group - Housekeeping Floor - How to clean kettles and ice buckets
I expect the kettle to be clean, as I prepare my coffee and tea in this equipment. I expect Ice Buckets to retain their “new” look.
Miễn phí
![[SOP] Intercontinental Group - Housekeeping Floor - How to check the room status](/uploads/books/2018/11/1542956622_Untitled_300.png)
[SOP] Intercontinental Group - Housekeeping Floor - How to check the room status
Why is this task important for you and our guests?
Miễn phí
![[SOP] Intercontinental Group - Housekeeping Floor - Room assignment AM & PM shift](/uploads/books/2018/11/1542956835_Untitled_300.png)
[SOP] Intercontinental Group - Housekeeping Floor - Room assignment AM & PM shift
Why is this task important for you and our guests?
Miễn phí
Food & Beverage 9th Edition
Understand both the key concepts and modern developments within the global food and beverage service industry with this new edition of the internationally respected text.
Miễn phí
![[SOP] Intercontinental Group - Housekeeping Floor - How to make up a bed](/uploads/books/2018/11/1542957042_Untitled_300.png)
[SOP] Intercontinental Group - Housekeeping Floor - How to make up a bed
I expect my bed changed daily and made up properly. I enjoy a comfortable bed and a good night’s sleep after a hard working day.
Miễn phí
![[SOP] Intercontinental Group - Housekeeping Floor - How to prepare a room attendant's trolley](/uploads/books/2018/11/1542957269_Untitled_300.png)
[SOP] Intercontinental Group - Housekeeping Floor - How to prepare a room attendant's trolley
I expect my room to be clean, functional and comfortable. I expect amenity supplies to be replenished daily. I also appreciate things which are not essential, but give enjoyment, convenience and pleasure during my stay.
Miễn phí
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