500+ Tài liệu Tiếng Anh ngành khách sạn

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[SOP] Intercontinental Group - Housekeeping Floor - Cleaning staircases, staff elevators and pantrys

I shouldn’t have to see back of house areas, but on occasions when doors are left open, I expect the back of house to be as clean as front of house areas.

Miễn phí

Check-in check-out : managing hotel operations

For those on courses in hotel management, this book provides coverage of the hotel's front office and all of the support positions that make it work.

Miễn phí

[SOP] Intercontinental Group - Housekeeping Floor - Mattress turning procedure

It is important that the mattress is turned regularly, as this has to do with my comfort and health. Mattresses which become too soft if not routinely turned, are bad for backs.

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Hotel pricing in a social world: Driving value in the digital economy

Take control of revenue management in the new hotel economy.

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[SOP] Intercontinental Group - Housekeeping Floor - Folding guest towels

It is important that I can see that towels are always folded the same way. This gives me confidence that towels are checked for cleanliness each day. It also assists with my routines – especially early in the morning.

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Principles of Hotel Management

Principles of Hotel Management

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[SOP] Intercontinental Group - Housekeeping Floor - Remove room service tray & trolley

It is important that the room service tray or trolley is removed from my room and the corridor shortly after I have finished my meal. I don’t expect trays or trolleys to be left in my room or lying in the corridor in front of my room...

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HOTEL REVENUE MANAGEMENT - from Theory to Practice

The book is suitable for undergraduate and graduate students in tourism, hospitality, hotel management, services studies programmes, and researchers interested in revenue/yield management.

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[SOP] Intercontinental Group - Housekeeping Floor - Cleaning corridors

I want the guest room corridor as clean as my room. This is the first impression when approaching my guest room.

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The Most Beautiful Hotels in the World

Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company with a proud heritage of making guests feel more than welcome.

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[SOP] Intercontinental Group - Checking guest corridors

I expect the guest room corridor to be as clean as my room. This is the first impression when approaching my guest room.

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The Cornell School of Hotel Administration on Hospitality: cutting edge thinking and practice

This cutting edge and comprehensive book—with contributions from the star faculty of Cornell University's School of Hotel Administration—offers the latest thinking on the best practices and strategies for hospitality management.

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Facebook Marketing For Dummies 5th Edition

If you're a marketer looking to develop or refine a social media marketing plan that includes significant Facebook presence, Facebook Marketing For Dummies is your go-to guide.

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[SOP] Intercontinental Group - Housekeeping Floor - Turndown service

I like to have my room prepared when coming home, this gives me the feeling that the hotel takes care of me. It saves me time in turning down the bedspread and closing the blinds.

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Talk about Travel. English for Airlines, Hotels, and Tours

Talk About Travel is an intermediate level course designed for both travelers and workers in the tourism industry. Each of the 20 units deal with important topics such as airlines, hotels, restaurant, and sightseeing.

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Bar Style: Hotels and Members' Clubs

Bar Style is a great source of information and inspiration for your own projects.

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Internet Marketing for Smart People

How to Get More Traffic, Better Customers, and More Profit Using Content Marketing

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[SOP] Intercontinental Group - Housekeeping Floor - Entering a guest room

It is important that employees follow a standard when entering my room. During my stay, that room belongs to me and I expect a certain amount of privacy. I expect employees to announce themselves.

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[SOP] Intercontinental Group - Housekeeping Floor - Request to open a guest room

I like it when I employees respect me and treat me with friendliness – but are not overly friendly towards me. I expect employees to respect each other.

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Highly Recommended: English for the Hotel and Catering Industry

This title offers practical communication skills for hotel and catering employees.

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[SOP] Intercontinental Group - Housekeeping Floor - Loss & breakage reporting procedure

I expect there to be a proper procedure in place to ensure I can not see damaged equipment in the guest areas. I expect equipment to be in full working order during my stay.

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Economics of Hotel Management

This title emphasises on the efficacy of economic principles at both the micro and macro levels in the hotel industry.

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Hotel/ Restaurant Management Career Starter

Hotel/Restaurant Management will give you a great start toward a rewarding and challenging career as a hotel or restaurant manager.

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Managing People: A guide for managers in the hotel and catering industry

This new second edition of 'Managing People' provides a practical approach to applying up-to-the-minute management techniques, and is a vital source of information for professionals in the hotel and catering industry responsible for personnel and training

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[SOP] Intercontinental Group - Uniforms and Linen - New uniform request

I expect all employees to be well dressed and their uniforms to be clean and well presented.

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New Hotels

New Hotels includes more than 40 recent case studies of truly world class hotels showcasing the most innovative and creative projects ever designed.

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348744

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1150

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155

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42

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