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The bestselling business book from award-winning restauranteur Danny Meyer, of Union Square Cafe, Gramercy Tavern, and Shake Shack.

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I expect my Mini Bar to be clean as this is a hygienic place in which I select beverages and snacks. I expect mini bar items to be within their use by date.

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Established in 1967, Hospitality magazine is the longest standing and most comprehensive business-to-business title in Australia’s foodservice industry.

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I expect all furniture to be clean as I am sitting on chairs, working at the desk and hanging my clothes in the wardrobe. I don’t expect to see dust in my room. I expect brass and metal surfaces to be polished leaving no fingerprints...

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The updated guide to running a successful hotel front office.

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I expect the bathroom to be meticulous and cleaned daily. Unclean bathrooms reflect poorly on the whole of the Housekeeping operation.

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An abridged version of the successful International Encyclopedia of Hospitality Management, its user friendly layout provides readers with quick and concise answers across this diverse area of industry.

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It is important that employees take care of my personal belongings as they have value to me and I do not want them lost or damaged.

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Front Office Operation

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Examines the impact of social media on consumer behavior and company strategies.

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An important skill, you must to learn

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I expect to have all lights in my room working. I want to read or work and find it disturbing to have to call Housekeeping to change bulbs late at night.

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This- the exercises, sample dialogues, and role play activities in Hotel and Resort English are geared to meet the specific language needs of the staff in the situations they would likely encounter.

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I like to wear polished shoes – I think they make a statement about a person. Usually I travel with minimal shoes – often only 2 pairs, so they need regular cleaning treatment. This is a service which is an added extra to 5 star hotels and I appreciate it

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Tổng quan về coffe

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Hospitality Management Accounting, Eighth Edition, equips hospitality management students with the skills they need to take command of one of the most crucial aspects of managing in today’s hospitality industry.

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This book started life as a training manual but quickly grew into something far beyond a basic step by step guide.

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It can happen occasionally that in my rush, I forget to take my room key with me. It is important that a replacement room key is provided quickly and my belongings are not at risk.

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EVERYTHING YOU NEED TO ACHIEVE EXCELLENCE IN THE HOTEL INDUSTRY

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I expect my requests for additional beds or baby cots to be handled quickly and professionally.

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This Fourth Edition helps readers develop the wide-ranging knowledge and analytical skills they need to succeed in today’s burgeoning and dynamic hotel industry.

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Restaurant & Catering magazine is Australia’s leading hospitality magazine. This is Restaurant & Catering magazine’s July 2017 issue.

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It is important that employees take care of my Laundry. These are my personal belongings and I generally travel lightly so each piece of clothing is important. I want my laundry requests to be actioned quickly...

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How to Cook Real Indian Restaurant Meals at Home

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I shouldn’t have to see back of house areas, but on occasions when doors are left open, I expect the back of house to be as clean as front of house areas.

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For those on courses in hotel management, this book provides coverage of the hotel's front office and all of the support positions that make it work.

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It is important that the mattress is turned regularly, as this has to do with my comfort and health. Mattresses which become too soft if not routinely turned, are bad for backs.

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Take control of revenue management in the new hotel economy.

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It is important that I can see that towels are always folded the same way. This gives me confidence that towels are checked for cleanliness each day. It also assists with my routines – especially early in the morning.

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Principles of Hotel Management

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