1000+ Tài Liệu chuyên ngành nhà hàng - khách sạn

This new second edition of 'Managing People' provides a practical approach to applying up-to-the-minute management techniques, and is a vital source of information for professionals in the hotel and catering industry responsible for personnel and training

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I expect all employees to be well dressed and their uniforms to be clean and well presented.

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New Hotels includes more than 40 recent case studies of truly world class hotels showcasing the most innovative and creative projects ever designed.

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I expect employees performing the same job to wear the same uniform. When I see employees with uniforms which have been obviously borrowed from another person or department, the professionalism of the hotel is questioned.

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Targeted analytics to address the unique opportunities in hospitality and gaming.

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It is important that all employees are well dressed and their uniforms are clean, well maintained and personal grooming standards are in place.

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How did Accor, Cendant, Choice Hotels International, Marriott, and Hilton become the largest hotel chains in the world—and what strategies will they use to continue their growth?

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I expect hotels to maintain the quality and color of their linen. I don’t appreciate receiving napkins, table clothes, bed linen which have holes or which are obviously old.

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A language study section concentrates on the language structures that occur frequently in the context of hotel work.

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I expect ruined linen to be disposed. I do not appreciate receiving linen which has holes or is stained. I pay a good room rate and expect quality linen.

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Written by a highly regarded, well-known figure in the field. Features a clear and accessible writing style. Contains new sections on the use of technology in the front office.

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Why is this task important for you and our guests?

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Hotel and Resort Development and Biodiversity: Risks and Opportunities.Biodiversity Principles for Siting and Design of Hotels and Resorts Principle.

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Why is this task important for you and our guests?

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This is a thoroughly 'hands-on' guide to opening a hotel, by an author who has been there, seen it and done it - and turned their own pipe dream into reality.

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Pat Romero has put together a wonderful book with all of the basics of convention management. It is the perfect, grass roots tool for anyone entering or considering entering the hospitality or meeting planning industry.

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Ines Nee makes important key contributions to service recovery research by analyzing the effect of management response content towards negative online customer reviews on the observer’s purchase intention.

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This volume examines the nature and assesses the impact of HRM within a highly under-researched division of the service sector, namely the UK hotel industry.

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Be My Guest meets the needs of the following personnel: receptionist, porter, bar person, chambermaid/ room attendant, housekeeper, concierge/commissionaire, management trainee, waiter/waitress.

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Here is a book showing real experience of real people.

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Be My Guest is a language course for pre and in-service students of English in the hotel industry at the elementary to lower intermediate level.

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This book deals with the energy footprints of biorefineries and the hotel and buildings sector.

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Test Your Hotel and Catering English: Intermediate

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This concise text gives travel and tourism students a look at the organizational and operational aspects of lodgings.

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Opportunities in Hotel and Motel Management Careers.

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How to Buy and Run a Small Hotel

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The fully revised edition of this well-known text by an experienced author, consultant and educator follows the structure and approach which has proved so successful since its first publication in 1980.

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Recommended 2 provides straightforward, professional language for dealing with customers and colleagues in a variety of work-related situations, such as:taking reservations and checking in.

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This is a practical course for younger trainees in the hospitality and catering industry.

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The reader is guided in how to make decisions which allow hotels to obtain optimum benefits for the environment whilst not threatening their own financial viability.

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