1000+ Tài Liệu chuyên ngành nhà hàng - khách sạn

I expect employees performing the same job to wear the same uniform. When I see employees with uniforms which have been obviously borrowed from another person or department, the professionalism of the hotel is questioned.

Miễn phí

Targeted analytics to address the unique opportunities in hospitality and gaming.

Miễn phí

It is important that all employees are well dressed and their uniforms are clean, well maintained and personal grooming standards are in place.

Miễn phí

How did Accor, Cendant, Choice Hotels International, Marriott, and Hilton become the largest hotel chains in the world—and what strategies will they use to continue their growth?

Miễn phí

I expect hotels to maintain the quality and color of their linen. I don’t appreciate receiving napkins, table clothes, bed linen which have holes or which are obviously old.

Miễn phí

A language study section concentrates on the language structures that occur frequently in the context of hotel work.

Miễn phí

I expect ruined linen to be disposed. I do not appreciate receiving linen which has holes or is stained. I pay a good room rate and expect quality linen.

Miễn phí

Written by a highly regarded, well-known figure in the field. Features a clear and accessible writing style. Contains new sections on the use of technology in the front office.

Miễn phí

Why is this task important for you and our guests?

Miễn phí

Hotel and Resort Development and Biodiversity: Risks and Opportunities.Biodiversity Principles for Siting and Design of Hotels and Resorts Principle.

Miễn phí

Why is this task important for you and our guests?

Miễn phí

This is a thoroughly 'hands-on' guide to opening a hotel, by an author who has been there, seen it and done it - and turned their own pipe dream into reality.

Miễn phí

Pat Romero has put together a wonderful book with all of the basics of convention management. It is the perfect, grass roots tool for anyone entering or considering entering the hospitality or meeting planning industry.

Miễn phí

Ines Nee makes important key contributions to service recovery research by analyzing the effect of management response content towards negative online customer reviews on the observer’s purchase intention.

Miễn phí

This volume examines the nature and assesses the impact of HRM within a highly under-researched division of the service sector, namely the UK hotel industry.

Miễn phí

Be My Guest meets the needs of the following personnel: receptionist, porter, bar person, chambermaid/ room attendant, housekeeper, concierge/commissionaire, management trainee, waiter/waitress.

Miễn phí

Here is a book showing real experience of real people.

Miễn phí

Be My Guest is a language course for pre and in-service students of English in the hotel industry at the elementary to lower intermediate level.

Miễn phí

This book deals with the energy footprints of biorefineries and the hotel and buildings sector.

Miễn phí

Test Your Hotel and Catering English: Intermediate

Miễn phí

This concise text gives travel and tourism students a look at the organizational and operational aspects of lodgings.

Miễn phí

Opportunities in Hotel and Motel Management Careers.

Miễn phí

How to Buy and Run a Small Hotel

Miễn phí

The fully revised edition of this well-known text by an experienced author, consultant and educator follows the structure and approach which has proved so successful since its first publication in 1980.

Miễn phí

Recommended 2 provides straightforward, professional language for dealing with customers and colleagues in a variety of work-related situations, such as:taking reservations and checking in.

Miễn phí

This is a practical course for younger trainees in the hospitality and catering industry.

Miễn phí

The reader is guided in how to make decisions which allow hotels to obtain optimum benefits for the environment whilst not threatening their own financial viability.

Miễn phí

The book is designed to help learners to improve their command of English for use within hotels where the guests are tourists from various countries who use English as a means of communication.

Miễn phí

This guide is designed to help owners and managers of small and large hotels to conserve nature and to guide the sustainable use of biological resources in their day-to-day operations.

Miễn phí

Make Your Mark on-the-job English learning illustrates situations and enhances workplace literacy that span four major industries: food service, the hotel industry, retail, and health services.

Miễn phí