1000+ Tài Liệu chuyên ngành nhà hàng - khách sạn

It is important that the room service tray or trolley is removed from my room and the corridor shortly after I have finished my meal. I don’t expect trays or trolleys to be left in my room or lying in the corridor in front of my room...

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The book is suitable for undergraduate and graduate students in tourism, hospitality, hotel management, services studies programmes, and researchers interested in revenue/yield management.

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I want the guest room corridor as clean as my room. This is the first impression when approaching my guest room.

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Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company with a proud heritage of making guests feel more than welcome.

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I expect the guest room corridor to be as clean as my room. This is the first impression when approaching my guest room.

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This cutting edge and comprehensive book—with contributions from the star faculty of Cornell University's School of Hotel Administration—offers the latest thinking on the best practices and strategies for hospitality management.

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If you're a marketer looking to develop or refine a social media marketing plan that includes significant Facebook presence, Facebook Marketing For Dummies is your go-to guide.

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I like to have my room prepared when coming home, this gives me the feeling that the hotel takes care of me. It saves me time in turning down the bedspread and closing the blinds.

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Talk About Travel is an intermediate level course designed for both travelers and workers in the tourism industry. Each of the 20 units deal with important topics such as airlines, hotels, restaurant, and sightseeing.

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Why is this task important for you and our guests?

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Bar Style is a great source of information and inspiration for your own projects.

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How to Get More Traffic, Better Customers, and More Profit Using Content Marketing

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It is important that employees follow a standard when entering my room. During my stay, that room belongs to me and I expect a certain amount of privacy. I expect employees to announce themselves.

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I like it when I employees respect me and treat me with friendliness – but are not overly friendly towards me. I expect employees to respect each other.

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This title offers practical communication skills for hotel and catering employees.

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I expect there to be a proper procedure in place to ensure I can not see damaged equipment in the guest areas. I expect equipment to be in full working order during my stay.

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This title emphasises on the efficacy of economic principles at both the micro and macro levels in the hotel industry.

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Why is this task important for you and our guests?

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Hotel/Restaurant Management will give you a great start toward a rewarding and challenging career as a hotel or restaurant manager.

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Why is this task important for you and our guests?

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This new second edition of 'Managing People' provides a practical approach to applying up-to-the-minute management techniques, and is a vital source of information for professionals in the hotel and catering industry responsible for personnel and training

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I expect all employees to be well dressed and their uniforms to be clean and well presented.

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New Hotels includes more than 40 recent case studies of truly world class hotels showcasing the most innovative and creative projects ever designed.

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I expect employees performing the same job to wear the same uniform. When I see employees with uniforms which have been obviously borrowed from another person or department, the professionalism of the hotel is questioned.

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Targeted analytics to address the unique opportunities in hospitality and gaming.

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It is important that all employees are well dressed and their uniforms are clean, well maintained and personal grooming standards are in place.

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How did Accor, Cendant, Choice Hotels International, Marriott, and Hilton become the largest hotel chains in the world—and what strategies will they use to continue their growth?

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I expect hotels to maintain the quality and color of their linen. I don’t appreciate receiving napkins, table clothes, bed linen which have holes or which are obviously old.

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A language study section concentrates on the language structures that occur frequently in the context of hotel work.

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I expect ruined linen to be disposed. I do not appreciate receiving linen which has holes or is stained. I pay a good room rate and expect quality linen.

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