1000+ Tài Liệu chuyên ngành nhà hàng - khách sạn

Why is this task important for you and our guests?

Miễn phí

The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization.

50

Provides a clear overview of the underlying theories of communication to help develop skills and contribute to effective marketing. Uses detailed and extensive international case studies, to illustrate the theories and show good practice.

Miễn phí

It is important that the room service tray or trolley is removed from my room and the corridor shortly after I have finished my meal. I don’t expect trays or trolleys to be left in my room or lying in the corridor in front of my room...

Miễn phí

Creating memories and joyous experiences for consumers is a key dimension affecting the profitability and growth of a hospitality firm.

Miễn phí

Capturing the flavor and breadth of the industry, Introduction to Hospitality Management, 4th Edition, explores all aspects of the field including: travel and tourism; lodging; foodservice; meetings, conventions and expositions; and leisure and recreation

Miễn phí

I expect that the hotel can provide a prompt and accurate airline ticket service and hotel staff can help me to contact the airline office to reconfirm or change my ticket.

Miễn phí

I shouldn’t have to see back of house areas, but on occasions when doors are left open, I expect the back of house to be as clean as front of house areas.

Miễn phí

Hospitality Security: Managing Security in Today’s Hotel, Lodging, Entertainment, and Tourism Environment provides experience-based, proven methods for preventing and resolving the challenges faced by today’s hospitality practitioner.

50

I expect the guest room corridor to be as clean as my room. This is the first impression when approaching my guest room.

Miễn phí

I expect that hotel staff can recommend suitable shopping centers to me and refer me to local specialty shops in accordance with my requests.

Miễn phí

I expect my requests for additional beds or baby cots to be handled quickly and professionally.

Miễn phí

Just toss this guide in your bag and flip through it whenever you're craving an Italian trattoria, grass-fed steak, gourmet vegetarian dinner, organic burrito or juicy burger free of hormones and antibiotics. Carnivore? Locavore? Vegan?

Miễn phí

I expect my items to be held for pick-up and kept securely and handled with care.

Miễn phí

I want the guest room corridor as clean as my room. This is the first impression when approaching my guest room.

Miễn phí

The bestselling business book from award-winning restauranteur Danny Meyer, of Union Square Cafe, Gramercy Tavern, and Shake Shack.

Miễn phí

I expect that the hotel can provide umbrellas for me during rainy days, notably umbrellas which are not damaged and are well maintained.

Miễn phí

A complete, practical guide to managing restaurant business financesOne of the keys to a successful restaurant business is strong financial management.

50

This- the exercises, sample dialogues, and role play activities in Hotel and Resort English are geared to meet the specific language needs of the staff in the situations they would likely encounter.

Miễn phí

Selling to Restaurants.

Miễn phí

Why is this task important for you and our guests?

Miễn phí

It is important that the mattress is turned regularly, as this has to do with my comfort and health. Mattresses which become too soft if not routinely turned, are bad for backs.

Miễn phí

It is important that I can see that towels are always folded the same way. This gives me confidence that towels are checked for cleanliness each day. It also assists with my routines – especially early in the morning.

Miễn phí

This new book focuses on the important concern of sustainability in tourism and hospitality industry.

Miễn phí

Talk About Travel is an intermediate level course designed for both travelers and workers in the tourism industry. Each of the 20 units deal with important topics such as airlines, hotels, restaurant, and sightseeing.

Miễn phí

Strategic Management for Tourism, Hospitality and Events is the must-have text for students approaching this subject for the first time.

Miễn phí

I expect that the hotel staff can change my room for me on request and move my entire luggage to the new room without my presence. My luggage will be handled carefully without any damage and missing items.

Miễn phí

Serious about Success Issue 02, 2006-10 Food Industry, Restaurant & Catering eMagazine.

Miễn phí

Test Your Hotel and Catering English: Intermediate

Miễn phí

All of this information will help restaurant owners make the decisions necessary to build a thriving business.

Miễn phí