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Our guide will give you a comprehensive overview of Guatemala, a remarkable Central American destination.

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Are you planning a trip to Philadelphia and looking for a guide that will give you everything you need to get the most out of this wonderful city?

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It is important that the room service tray or trolley is removed from my room and the corridor shortly after I have finished my meal. I don’t expect trays or trolleys to be left in my room or lying in the corridor in front of my room...

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Capturing the flavor and breadth of the industry, Introduction to Hospitality Management, 4th Edition, explores all aspects of the field including: travel and tourism; lodging; foodservice; meetings, conventions and expositions; and leisure and recreation

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Creating memories and joyous experiences for consumers is a key dimension affecting the profitability and growth of a hospitality firm.

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I expect that the hotel can provide me medicine when I need it.

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I expect that the hotel can provide a prompt and accurate airline ticket service and hotel staff can help me to contact the airline office to reconfirm or change my ticket.

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I shouldn’t have to see back of house areas, but on occasions when doors are left open, I expect the back of house to be as clean as front of house areas.

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I expect my items to be held for pick-up and kept securely and handled with care.

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I expect that hotel staff can recommend suitable shopping centers to me and refer me to local specialty shops in accordance with my requests.

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I expect my requests for additional beds or baby cots to be handled quickly and professionally.

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Hospitality Security: Managing Security in Today’s Hotel, Lodging, Entertainment, and Tourism Environment provides experience-based, proven methods for preventing and resolving the challenges faced by today’s hospitality practitioner.

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I expect the guest room corridor to be as clean as my room. This is the first impression when approaching my guest room.

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Just toss this guide in your bag and flip through it whenever you're craving an Italian trattoria, grass-fed steak, gourmet vegetarian dinner, organic burrito or juicy burger free of hormones and antibiotics. Carnivore? Locavore? Vegan?

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I expect that the hotel can provide umbrellas for me during rainy days, notably umbrellas which are not damaged and are well maintained.

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I want the guest room corridor as clean as my room. This is the first impression when approaching my guest room.

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A complete, practical guide to managing restaurant business financesOne of the keys to a successful restaurant business is strong financial management.

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The bestselling business book from award-winning restauranteur Danny Meyer, of Union Square Cafe, Gramercy Tavern, and Shake Shack.

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This- the exercises, sample dialogues, and role play activities in Hotel and Resort English are geared to meet the specific language needs of the staff in the situations they would likely encounter.

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Why is this task important for you and our guests?

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Selling to Restaurants.

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It is important that the mattress is turned regularly, as this has to do with my comfort and health. Mattresses which become too soft if not routinely turned, are bad for backs.

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It is important that I can see that towels are always folded the same way. This gives me confidence that towels are checked for cleanliness each day. It also assists with my routines – especially early in the morning.

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This new book focuses on the important concern of sustainability in tourism and hospitality industry.

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Strategic Management for Tourism, Hospitality and Events is the must-have text for students approaching this subject for the first time.

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Talk About Travel is an intermediate level course designed for both travelers and workers in the tourism industry. Each of the 20 units deal with important topics such as airlines, hotels, restaurant, and sightseeing.

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All of this information will help restaurant owners make the decisions necessary to build a thriving business.

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I expect that the hotel staff can change my room for me on request and move my entire luggage to the new room without my presence. My luggage will be handled carefully without any damage and missing items.

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Speak with your Spanish-speaking employees--no prior knowledge of Spanish needed!

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Test Your Hotel and Catering English: Intermediate

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