500+ Tài Liệu Miễn Phí ngành khách sạn

Có tổng cộng 1107 tài liệu

[SOP] Intercontinental Group - Chinese Restaurant - How to serve a Chinese tea

That Chinese tea is served in a proper way, fast and hot with complete condiments by friendly, smiling staff efficiently.

Miễn phí

[SOP] Intercontinental Group - Chinese Restaurant - How to clear plates, cutlery and glassware

That the soiled plates, cutleries and glasses are cleared in a timely and efficient manner, without too much noise and disturbance by friendly and smiling staff.

Miễn phí

[SOP] Intercontinental Group - Chinese Restaurant - How to serve Chinese food

That they are being served by friendly, efficient and smiley staff following the sequence and the Chinese custom of serving a Banquet lunch or dinner.

Miễn phí

[SOP] Intercontinental Group - Chinese Restaurant - How to take a food order

That the food order is taken in a timely manner by friendly smiling staff and that the promotions or special of the day / restaurant are explained clearly and friendly.

Miễn phí

[SOP] Intercontinental Group - Chinese Restaurant - How to take a drink order

That the drink order is taken within 5-10 minutes after being seated, that the order is taken accurate without mistakes.

Miễn phí

[SOP] Intercontinental Group - Chinese Restaurant - How to present the menu

That the menu is handed to the guest within 5-10 minutes after being seated and that the menu specials and the not available item are explained.

Miễn phí

[SOP] Intercontinental Group - Chinese Restaurant - How to seat guests

That the guest is seated in a timely manner, being assisted with the chair and on a ready table.

Miễn phí

[SOP] Intercontinental Group - Chinese Restaurant - How to do pre-service operation

That the restaurant is open on time, ready to receive the guests by friendly staff in clean and neat uniforms.

Miễn phí

[SOP] Intercontinental Group - Bakery - Basic preparation of crepes

That crepes are fresh and baked till perfection without being dry and light in colour.

Miễn phí

[SOP] Intercontinental Group - Bakery - Keys to develop the quantities of break, pastrie and rolls

That bread rolls and other bread items are fresh and baked till perfection in the same morning.

Miễn phí

[SOP] Intercontinental Group - Bakery - Basic pie dough

Why is this task important for you and our guests?

Miễn phí

[SOP] Intercontinental Group - Assistant Manager - No shows

Why is this task important for you and our guests?

Miễn phí

[SOP] Intercontinental Group - Assistant Manager - Over night shift duties

I expect the hotel to provide 24 hours security for me and my belongings with respect for my privacy. I also expect a range of services and facilities to be open which suit my personal requirements.

Miễn phí

[SOP] Intercontinental Group - Assistant Manager - Opening in-room safe procedure

I expect the hotel to provide a secure a safe environment for myself and my belongings with respect for my privacy.

Miễn phí

[SOP] Intercontinental Group - Assistant Manager - Lost & found procedure

I expect the hotel to provide a secure a safe environment for my person and my belongings with respect for my privacy. If I misplace something while I am a guest of the hotel’s I expect it to be returned.

Miễn phí

[SOP] Intercontinental Group - Assistant Manager - Handling fully booked situation

I expect my check-in to be quick, friendly and efficient by knowledgeable staff who can assist me with my needs and ensure my individual room requests are honored...

Miễn phí

[SOP] Intercontinental Group - Assistant Manager - Commencing the shift

I expect all my requests to be handled efficiently, accurately and courteously by knowledgeable staff who can assist me with my needs. I expect issues raised in the morning to be completed by the time I return to my room in the evening...

Miễn phí

[SOP] Intercontinental Group - Coffee Shop - How to set a table for breakfast

That tables are set in a clean and neat manner, with complete sets of eating utensils and table condiments in a timely manner.

Miễn phí

[SOP] Intercontinental Group - Coffee Shop - How to service a dressing or sauce

That dressings and sauces are served in clean and efficient manner by friendly and knowledgeable staff with a smile.

Miễn phí

[SOP] Intercontinental Group - Coffee Shop - How to do pre-service operation

That the restaurant is open on time, ready to receive the guests by friendly staff in clean and neat uniforms.

Miễn phí

[SOP] Intercontinental Group - Coffee Shop - How to close the restaurant

Being informed of closing of the restaurant, possibly with last orders. Not imposing customers and that service and respect are taken in consideration.

Miễn phí

[SOP] Intercontinental Group - Coffee Shop - How to prepare a side station

That side stations are organised and clean & tidy and a pleasant view form the guest.

Miễn phí

[SOP] Intercontinental Group - Coffee Shop - How to present a bill

That the correct bill is presented without any mistakes in a clean folder and timely manner by a friendly and smiling staff.

Miễn phí

[SOP] Intercontinental Group - Coffee Shop - How to serve a tea

That tea is served in a proper way, fast and hot with complete condiments by friendly, smiling staff efficient.

Miễn phí

[SOP] Intercontinental Group - Coffee Shop - How to serve a coffee

That coffee is served in a proper way, fast and hot with complete condiments by friendly, smiling staff efficient.

Miễn phí

354765

Thành viên

1153

Sách miễn phí

155

Sách trả phí

42

Sách bán offline