In the recent years, the hotel industry has been higher and higher developed
in Vietnam. People working in the hotel industry are required to be efficient in
English so that they can communicate confidently with a great number of foreign
visitors to Vietnam every year. They need to know what to say when dealing with
sensitive situations such as dealing with customers’ complaints. However, it is
questioned whether their ability to communicate efficiently in English can meet
the demand of the hotel industry as well as foreign visitors or not. The lack of the
competence of using English appropriately to convey their goodwill in dealing
with customers’ complaints may lead to the misunderstanding between the serving
staff and the customers. To make the matter worse, this may cause a not very nice
image of Vietnamese servants in the eyes of foreign visitors.
Includes more than 4000 entries, with over 1000 of them new to this edition Profiles 100 outstanding personalities connected with travel, tourism and hospitality Describes 300 international and national organisations, with data from over 200 countries
Heritage, Culture and Society contains the papers presented at the 3rd International Hospitality and Tourism Conference (IHTC2016) & 2nd International Seminar on Tourism (ISOT 2016), Bandung, Indonesia, 10―12 October 2016).
The engaging writing style and hundreds of updated industry examples make Tourism: The Business of Hospitality and Travel, 6/e, the perfect textbook for students taking their first hospitality or tourism class.