Luận văn: Nghiên cứu về ngôn ngữ được sử dụng khi đáp lại lời phàn nàn của khách trong ngành dịch vụ khách sạn
Chuyên mục sách: Tài liệu & học thuật
Loại sách: Tài liệu miễn phí
Loại hình: Đề án/ Khóa luận
Người chia sẻ: Thich Tam Pham
...They need to know what to say when dealing with sensitive situations such as dealing with customers’ complaints.
09-11-2018
390
Miễn phí
In the recent years, the hotel industry has been higher and higher developed
in Vietnam. People working in the hotel industry are required to be efficient in
English so that they can communicate confidently with a great number of foreign
visitors to Vietnam every year. They need to know what to say when dealing with
sensitive situations such as dealing with customers’ complaints. However, it is
questioned whether their ability to communicate efficiently in English can meet
the demand of the hotel industry as well as foreign visitors or not. The lack of the
competence of using English appropriately to convey their goodwill in dealing
with customers’ complaints may lead to the misunderstanding between the serving
staff and the customers. To make the matter worse, this may cause a not very nice
image of Vietnamese servants in the eyes of foreign visitors.
Bộ tiêu chí du lịch xanh Quảng Nam
Bộ tiêu chí du lịch xanh Quảng Nam ban hành kèm theo Quyết định số 3570 /QĐ-UBND ngày 04 tháng 12 năm 2021 của Ủy ban nhân dân tỉnh Quảng Nam.
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Emotional intelligence in tourism and hospitality
This book has a skills-based approach and explains how emotional intelligence can be developed in tourism and hospitality students and employees.
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Tourism, Security and Safety: From Theory to Practice (The Management of Hospitality and Tourism Enterprises)
The topic of safety and security in the tourism industry is of vital importance globally.
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Cruise Operations Management: Hospitality Perspectives
This comprehensive, accessible and engaging text is essential reading for all those seeking to study cruise operations management whether for academic or vocational reasons.
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The Hospitality and Tourism Industry in China : New Growth, Trends, and Developments
Here is an insightful look into the great changes in the hospitality and tourism industry in China in recent years.
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Accounting and Financial Analysis in the Hospitality Industry
Accounting and Financial Analysis in the Hospitality Industry
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Foundations of Menu Planning (What’s New in Culinary & Hospitality)
Foundations of Menu Planning guides readers through the menu planning process in the same order in which a professional menu planner conducts the process.
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Dictionary of Travel, Tourism and Hospitality, Third Edition
Includes more than 4000 entries, with over 1000 of them new to this edition Profiles 100 outstanding personalities connected with travel, tourism and hospitality Describes 300 international and national organisations, with data from over 200 countries
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Food Supply Chain Management: issues for the hospitality and retail sectors
The key to the success of a company is their ability to co-ordinate the key supply chain i.e their key suppliers and suppliers of suppliers.
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Managing quality of life in tourism and hospitality
Each chapter contains an example of best practice or a case study and concludes with a summary of lessons learned.
Miễn phí
Financial and economic tools used in the world hospitality industry : proceedings of the 5th International Conference on Management and Technology in Knowledge, Service, Tourism & Hospitality (SERVE 2017), 21-22 October 2017 & 30 November 2017, Bali, Indo
The theme of the conference was "Financial and Economic Tools Used in the World Hospitality Industry".
Miễn phí
Introduction to the Hospitality Industry , Eighth Edition
Readers will have a strong overview of the industry, where it fits into the broader world, the major issues and challenges in the field, and the many possible career paths that await them.
30
Luận văn: Nghiên cứu về ngôn ngữ được sử dụng khi đáp lại lời phàn nàn của khách trong ngành dịch vụ khách sạn
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