It offers an A to Z of practical advice, from accounting to creating a website. It is full of advice for the aspiring or novice hotelier as well as those already in business and striving to meet customer expectations. AUTHOR BIOG: At the age of 45 Mark Lloyd, an events organizer, had had enough of working for other people. With his wife and family he moved from Watford to run his own hotel in Chipping Sodbury in Gloucestershire. He had no previous experience of the hotel industry. Eighteen months later he has a successful hotel - and no regrets.
The fully revised edition of this well-known text by an experienced author, consultant and educator follows the structure and approach which has proved so successful since its first publication in 1980.