One of the most difficult and important
things you have to do as a restaurant
operator is build and maintain a staff.
Employees are the people into whose hands
you entrust your investment, your assets,
and your passion. And yet, according to
the National Restaurant Association, our
industry experiences a 72.1 percent turnover
rate on average.1 That means for every four
employees you have right now, odds are,
you’ll be replacing three of them within a
year.
Think about that for a minute. You could be
replacing three employees for every one you
hold onto.
That kind of turnover causes disruption
in your processes, in the morale of your
remaining staff, and for the experience of
your diners. Hiring also takes time away from
other things that demand your attention as
an operator. There’s got to be a better way to
keep your business running.