Why is this task
important for you and our guests?
Answers:
1. Guest can experience our
efficiently and accurately service.
2. We must maximize guest
satisfaction.
3. Avoid guest complaints.
4. Demonstrate my professionalism.
![[SOP] Intercontinental Group - Assistant Manager - Commencing the shift](/uploads/books/2018/11/1542702068_Untitled_300.png)
[SOP] Intercontinental Group - Assistant Manager - Commencing the shift
Chuyên mục sách: Quản lý điều hành
Loại sách: Tài liệu miễn phí
Loại hình: Tài liệu
Người chia sẻ: Thich Tam Pham
I expect all my requests to be handled efficiently, accurately and courteously by knowledgeable staff who can assist me with my needs. I expect issues raised in the morning to be completed by the time I return to my room in the evening...
20-11-2018
649
Miễn phí
Resort Management
Effectively Develop and Manage a Resort Property-Revised and Updated In recent years, the definition of "resort" has expanded to include any facility that provides recreation and entertainment in combination with lodging. Revised and updated for these ch
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Price & Inventory Controls
Đây là 1 khóa học trong 5 khóa học về revenue management của trường E-Cornell. Khi bạn quyết định mua, vui lòng cho mình email, mình sẽ gửi toàn bộ thông tin của khóa này qua email lý do trang này không cho upload video và tài liệu khá năng.
30
_300.jpg)
Accounting Essentials for Hospitality Managers
The book is written in an accessible and engaging style and structured logically with useful features throughout to aid students’ learning and understanding. It is a key resource for all future hospitality managers.
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Hospitality Financial Management
Real-world advice for quick retention of the most importantbusiness concepts and skills of hospitality finance.
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Human Resource Management in the Hospitality Industry, Eighth Edition: An Introductory Guide
Human Resource Management in the Hospitality Industry: an introductory guide, is fully updated with new legal information, data, statistics and examples, and includes brand new material on multi unit operations and management.
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Introduction to Management in the Hospitality Industry
This book has the most thorough coverage of the hospitality industry, covering foodservice, lodging, and travel and tourism, hospitality careers, and hospitality management.
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Human Resource Management for the Hospitality and Tourism Industries
Human Resource Management for the Hospitality and Tourism Industries takes an integrated look at HRM policies and practices in the tourism and hospitality industries.
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Managing Facilities: Caterer & Hotelkeeper Hospitality Pocket Books (Hospitality Managers' Pocket Books)
The only UK book to reflect modern facilities management practices in hospitality.
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Management science in hospitality and tourism: theory, practice, and applications
"Management Science in Hospitality and Tourism is a timely and unique book focusing on management science applications in tourism and hospitality settings.
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Managing Tourism and Hospitality Services, Theory and International Applications
The aim of this book is to enhance theoretical and practical understanding of quality management in tourism and hospitality.
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Strategic Management for Hospitality and Tourism
Strategic Management in the International Hospitality Industry: content and process, is a vital text for all those studying cutting edge theories and views on strategic management.
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Human Resources Management in the Hospitality Industry
This book approaches hospitality human resource (HR) management as a decision-making practice that affects the performance, quality, and legal compliance of the hospitality business as a whole.
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Entrepreneurship & Small Business Management in the Hospitality Industry, Volume 15 (Hospitality, Leisure and Tourism)
Small businesses are the backbone of the tourism and hospitality industry and, depending on which statistics one uses, represent somewhere between 75 to 95 percent of all firms globally in this sector.
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Travel and Tourism Public Relations: An Introductory Guide for Hospitality Managers
The opening chapter explains the recent growth of industry PR, and travel & tourism news coverage which today focuses on the considerable economic benefits of the industry.
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[SOP] Intercontinental Group - Assistant Manager - Commencing the shift
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Sách miễn phí
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