[SOP] Intercontinental Group - Assistant Manager - Commencing the shift

Chuyên mục sách: Quản lý điều hành

Loại sách: Tài liệu miễn phí

Loại hình: Tài liệu

Người chia sẻ: Thich Tam Pham

I expect all my requests to be handled efficiently, accurately and courteously by knowledgeable staff who can assist me with my needs. I expect issues raised in the morning to be completed by the time I return to my room in the evening...

20-11-2018
449
Miễn phí
Tag : SOP
Why is this task important for you and our guests?    
Answers:
1. Guest can experience our efficiently and accurately service.
2. We must maximize guest satisfaction.
3. Avoid guest complaints.
4. Demonstrate my professionalism.

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