SOP

Có tổng cộng 153 tài liệu

[SOP] Intercontinental Group - Uniforms and Linen - Linen discard

I expect ruined linen to be disposed. I do not appreciate receiving linen which has holes or is stained. I pay a good room rate and expect quality linen.

Miễn phí

[SOP] Intercontinental Group - Uniforms and Linen - Repair of linen

I expect hotels to maintain the quality and color of their linen. I don’t appreciate receiving napkins, table clothes, bed linen which have holes or which are obviously old.

Miễn phí

[SOP] Interconinental Group - Uniforms and Linen - Uniform cleaning and maintenance

It is important that all employees are well dressed and their uniforms are clean, well maintained and personal grooming standards are in place.

Miễn phí

[SOP] Intercontinental Group - Uniforms and Linen - Uniform control

I expect employees performing the same job to wear the same uniform. When I see employees with uniforms which have been obviously borrowed from another person or department, the professionalism of the hotel is questioned.

Miễn phí

[SOP] Intercontinental Group - Uniforms and Linen - New uniform request

I expect all employees to be well dressed and their uniforms to be clean and well presented.

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[SOP] Intercontinental Group - Housekeeping Floor - Loss & breakage reporting procedure

I expect there to be a proper procedure in place to ensure I can not see damaged equipment in the guest areas. I expect equipment to be in full working order during my stay.

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[SOP] Intercontinental Group - Housekeeping Floor - Request to open a guest room

I like it when I employees respect me and treat me with friendliness – but are not overly friendly towards me. I expect employees to respect each other.

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[SOP] Intercontinental Group - Housekeeping Floor - Entering a guest room

It is important that employees follow a standard when entering my room. During my stay, that room belongs to me and I expect a certain amount of privacy. I expect employees to announce themselves.

Miễn phí

[SOP] Intercontinental Group - Housekeeping Floor - Turndown service

I like to have my room prepared when coming home, this gives me the feeling that the hotel takes care of me. It saves me time in turning down the bedspread and closing the blinds.

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[SOP] Intercontinental Group - Checking guest corridors

I expect the guest room corridor to be as clean as my room. This is the first impression when approaching my guest room.

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[SOP] Intercontinental Group - Housekeeping Floor - Cleaning corridors

I want the guest room corridor as clean as my room. This is the first impression when approaching my guest room.

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[SOP] Intercontinental Group - Housekeeping Floor - Remove room service tray & trolley

It is important that the room service tray or trolley is removed from my room and the corridor shortly after I have finished my meal. I don’t expect trays or trolleys to be left in my room or lying in the corridor in front of my room...

Miễn phí

[SOP] Intercontinental Group - Housekeeping Floor - Folding guest towels

It is important that I can see that towels are always folded the same way. This gives me confidence that towels are checked for cleanliness each day. It also assists with my routines – especially early in the morning.

Miễn phí

[SOP] Intercontinental Group - Housekeeping Floor - Mattress turning procedure

It is important that the mattress is turned regularly, as this has to do with my comfort and health. Mattresses which become too soft if not routinely turned, are bad for backs.

Miễn phí

[SOP] Intercontinental Group - Housekeeping Floor - Cleaning staircases, staff elevators and pantrys

I shouldn’t have to see back of house areas, but on occasions when doors are left open, I expect the back of house to be as clean as front of house areas.

Miễn phí

[SOP] Intercontinental Group - Housekeeping Floor - Guest laundry pick up

It is important that employees take care of my Laundry. These are my personal belongings and I generally travel lightly so each piece of clothing is important. I want my laundry requests to be actioned quickly...

Miễn phí

[SOP] Intercontinental Group - Housekeeping Floor - Extra bed and baby cot request

I expect my requests for additional beds or baby cots to be handled quickly and professionally.

Miễn phí

[SOP] Intercontinental Group - Housekeeping Floor - Room keys left in guest rooms

It can happen occasionally that in my rush, I forget to take my room key with me. It is important that a replacement room key is provided quickly and my belongings are not at risk.

Miễn phí

[SOP] Intercontinental Group - Housekeeping Floor - A locked safe deposit box in a checked out room

It can occasionally happen that I forget to open my Safe Deposit box when I am rushing my departure. In these instances I expect a hotel representative to contact me and ensure the safe return of my goods.

Miễn phí

[SOP] Intercontinental Group - Housekeeping Floor - How to clean guest shoes

I like to wear polished shoes – I think they make a statement about a person. Usually I travel with minimal shoes – often only 2 pairs, so they need regular cleaning treatment. This is a service which is an added extra to 5 star hotels and I appreciate it

Miễn phí

[SOP] Intercontinental Group - Housekeeping Floor - Changing light bulbs

I expect to have all lights in my room working. I want to read or work and find it disturbing to have to call Housekeeping to change bulbs late at night.

Miễn phí

[SOP] Intercontinental Group - Housekeeping Floor - Handling guests personal belongings

It is important that employees take care of my personal belongings as they have value to me and I do not want them lost or damaged.

Miễn phí

[SOP] Intercontinental Group - Housekeeping Floor - How to inspect a guest bathroom

I expect the bathroom to be meticulous and cleaned daily. Unclean bathrooms reflect poorly on the whole of the Housekeeping operation.

Miễn phí

[SOP] Intercontinental Group - Housekeeping Floor - How to dust, polish metal and clean other in room items

I expect all furniture to be clean as I am sitting on chairs, working at the desk and hanging my clothes in the wardrobe. I don’t expect to see dust in my room. I expect brass and metal surfaces to be polished leaving no fingerprints...

Miễn phí

[SOP] Intercontinental Group - Housekeeping Floor - How to clean a mini-bar

I expect my Mini Bar to be clean as this is a hygienic place in which I select beverages and snacks. I expect mini bar items to be within their use by date.

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