This guide is designed to help owners and managers of small and large hotels to conserve nature and to guide the sustainable use of biological resources in their day-to-day operations.
Biodiversity plays an important role in the day-to-day life of a hotel. From the food in the restaurant and wood in furniture and fittings, to the amenities in the spa, the products of biodiversity are everywhere inside hotels. Outside, plants and animals make a hotel’s public areas and gardens attractive for guests, while beyond the hotel gate, national parks, green spaces, coasts, and natural habitats provide guests with opportunities for recreation and enjoyment.
Ines Nee makes important key contributions to service recovery research by analyzing the effect of management response content towards negative online customer reviews on the observer’s purchase intention.