Emotional intelligence in tourism and hospitality

Chuyên mục sách: Tài liệu & học thuật

Loại sách: Tài liệu miễn phí

Loại hình: Ebook

Người chia sẻ: Thich Tam Pham

This book has a skills-based approach and explains how emotional intelligence can be developed in tourism and hospitality students and employees.

28-07-2020
920
Miễn phí
Emotional intelligence (EI) is the capability to recognize one's own emotions and those of others. The use of emotional information guides thinking and behavior, allowing adjustment of emotions to adapt to environments. As tourism and hospitality services are produced and consumed simultaneously, with a high level of contact between employees and customers, the development of EI of employees in tourism and hospitality establishments is vital.

215397

Thành viên

1135

Sách miễn phí

152

Sách trả phí

42

Sách bán offline