Emotional intelligence in tourism and hospitality

Chuyên mục sách: Tài liệu & học thuật

Loại sách: Tài liệu miễn phí

Loại hình: Ebook

Người chia sẻ: Thich Tam Pham

This book has a skills-based approach and explains how emotional intelligence can be developed in tourism and hospitality students and employees.

28-07-2020
385
Miễn phí
Emotional intelligence (EI) is the capability to recognize one's own emotions and those of others. The use of emotional information guides thinking and behavior, allowing adjustment of emotions to adapt to environments. As tourism and hospitality services are produced and consumed simultaneously, with a high level of contact between employees and customers, the development of EI of employees in tourism and hospitality establishments is vital.

197758

Thành viên

1135

Sách miễn phí

151

Sách trả phí

42

Sách bán offline