Emotional intelligence (EI) is the capability to recognize one's own emotions and those of others. The use of emotional information guides thinking and behavior, allowing adjustment of emotions to adapt to environments. As tourism and hospitality services are produced and consumed simultaneously, with a high level of contact between employees and customers, the development of EI of employees in tourism and hospitality establishments is vital.
Emotional intelligence in tourism and hospitality
Chuyên mục sách: Tài liệu & học thuật
Loại sách: Tài liệu miễn phí
Loại hình: Ebook
Người chia sẻ: Thich Tam Pham
This book has a skills-based approach and explains how emotional intelligence can be developed in tourism and hospitality students and employees.
28-07-2020
676
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Emotional intelligence in tourism and hospitality
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