Hospitality Security: Managing Security in Today’s Hotel, Lodging, Entertainment, and Tourism Environment provides experience-based, proven methods for preventing and resolving the challenges faced by today’s hospitality practitioner.
'' Written for those tasked with building a security department from the ground up, this book explains how to setup the department, how to determine and write policy, and how to keep even the most experienced professionals out of trouble and on top of their game. It provides information on criminal and civil law, risk management, budgeting and finance, labor relations, criminology, personnel management, training and education, written policy, safety, and health and other government standards. Case studies and best practices justify the reason for maintaining effective policies, purchasing new equipment, and managing a productive staff '' - Provided by publisher.
Ines Nee makes important key contributions to service recovery research by analyzing the effect of management response content towards negative online customer reviews on the observer’s purchase intention.
Pat Romero has put together a wonderful book with all of the basics of convention management. It is the perfect, grass roots tool for anyone entering or considering entering the hospitality or meeting planning industry.