Make Your Mark on-the-job English learning illustrates situations and enhances workplace literacy that span four major industries: food service, the hotel industry, retail, and health services.
Job-focused topics focus on teaching terminology, common idioms, general job information, and strategies for success. Individual and cooperative learning activities provide opportunities for enhancement of speaking, listening, reading, writing, and aritificial-thinking skills. Teacher's guide offers instructional strategies, classroom management tips, and cross-references to levels three and four of Put English to Work.
Ines Nee makes important key contributions to service recovery research by analyzing the effect of management response content towards negative online customer reviews on the observer’s purchase intention.