Recommended 2 provides straightforward, professional language for dealing with customers and colleagues in a variety of work-related situations, such as:taking reservations and checking in.
Understand both the key concepts and modern developments within the global food and beverage service industry with this new edition of the internationally respected text.
Written by a highly regarded, well-known figure in the field. Features a clear and accessible writing style. Contains new sections on the use of technology in the front office.
The book is written in an accessible and engaging style and structured logically with useful features throughout to aid students’ learning and understanding. It is a key resource for all future hospitality managers.
Human Resource Management in the Hospitality Industry: an introductory guide, is fully updated with new legal information, data, statistics and examples, and includes brand new material on multi unit operations and management.
Readers will have a strong overview of the industry, where it fits into the broader world, the major issues and challenges in the field, and the many possible career paths that await them.
Foundations of Menu Planning guides readers through the menu planning process in the same order in which a professional menu planner conducts the process.
Human Resource Management for the Hospitality and Tourism Industries takes an integrated look at HRM policies and practices in the tourism and hospitality industries.
It is important that employees follow a standard when entering my room. During my stay, that room belongs to me and I expect a certain amount of privacy. I expect employees to announce themselves.
Hospitality Marketing: an introduction takes a unique approach to outlining marketing processes in the hospitality industry.Ideal for those new to the topic of marketing, this text contextualises the subject for the hospitality sector.
This Fourth Edition helps readers develop the wide-ranging knowledge and analytical skills they need to succeed in today’s burgeoning and dynamic hotel industry.
The book is lavishly illustrated with over fifty photographs from food photographer Tom Hopkins, and includes many vegetarian options. This is a must-have cookbook for diner aficionados and food lovers everywhere.
This comprehensive, accessible and engaging text is essential reading for all those seeking to study cruise operations management whether for academic or vocational reasons.
Includes more than 4000 entries, with over 1000 of them new to this edition Profiles 100 outstanding personalities connected with travel, tourism and hospitality Describes 300 international and national organisations, with data from over 200 countries
Everyday English for Hospitality Professionals helps future workers in the hotel and restaurant fields develop the English vocabulary needed to interact with customers and colleagues.
The ultimate guides to the food scene in their respective states or regions, these books provide the inside scoop on the best places to find, enjoy, and celebrate local culinary offerings.
Be My Guest meets the needs of the following personnel: receptionist, porter, bar person, chambermaid/ room attendant, housekeeper, concierge/commissionaire, management trainee, waiter/waitress.
The Moosewood Collective goes back to basics with Moosewood Restaurant Simple Suppers to deliver more than 175 fresh, imaginative, and quickly prepared dishes for the weeknight table that are also delicious and reliable.