[SOP] Intercontinental Group - Business Center - Check hotels email

Chuyên mục sách: Front Office

Loại sách: Tài liệu miễn phí

Loại hình: Tài liệu

Người chia sẻ: Thich Tam Pham

If I receive an email via the Hotel mailbox, I expect to have the message delivered immediately. My main priority is that the message is treated confidentially and actioned swiftly by the person most suited to answer my query.

22-11-2018
159
Miễn phí
Tag : SOP
Why is this task important for you and our guests?    
Answers:
1. People send emails to the hotel which are important and they expect them to be actioned swiftly.
2. These emails can include room reservations and other important information for guests.
3. I appreciate that by checking the mail box frequently, messages are actioned swiftly and information will not get lost.

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