[SOP] Intercontinental Group - Business Center - Internet for guests

Chuyên mục sách: Front Office

Loại sách: Tài liệu miễn phí

Loại hình: Tài liệu

Người chia sẻ: Thich Tam Pham

I expect every hotel to have a private area for me to log into the Internet because I am not always traveling with my Computer. I don’t expect exorbitant charges.

22-11-2018
233
Miễn phí
Tag : SOP
Why is this task important for you and our guests?    
Answers:
1. I know what our guests expect.
2. Our guest are sometimes on holidays and do not have their business equipment with them.
3. Our guests might have lost their business equipment, so they need additional help.
4. We can increase our GSTS score.
5. We can show professionalism.

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