[SOP] Intercontinental Group - Concierge - Airline ticket service

Chuyên mục sách: Front Office

Loại sách: Tài liệu miễn phí

Loại hình: Tài liệu

Người chia sẻ: Thich Tam Pham

I expect that the hotel can provide a prompt and accurate airline ticket service and hotel staff can help me to contact the airline office to reconfirm or change my ticket.

22-11-2018
341
Miễn phí
Tag : SOP
Why is this task important for you and our guests?    
Answers:
1. We must provide a prompt and accurate airline ticket service to our guests.
2. Increase Guest Satisfaction.
3. Demonstrate my professionalism.

177540

Thành viên

1066

Sách miễn phí

148

Sách trả phí

42

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