[SOP] Intercontinental Group - Concierge - Airline ticket service

Chuyên mục sách: Front Office

Loại sách: Tài liệu miễn phí

Loại hình: Tài liệu

Người chia sẻ: Thich Tam Pham

I expect that the hotel can provide a prompt and accurate airline ticket service and hotel staff can help me to contact the airline office to reconfirm or change my ticket.

22-11-2018
170
Miễn phí
Tag : SOP
Why is this task important for you and our guests?    
Answers:
1. We must provide a prompt and accurate airline ticket service to our guests.
2. Increase Guest Satisfaction.
3. Demonstrate my professionalism.

147994

Thành viên

983

Sách miễn phí

131

Sách trả phí

42

Sách bán offline