[SOP] Intercontinental Group - Concierge - Airport pick up service

Chuyên mục sách: Front Office

Loại sách: Tài liệu miễn phí

Loại hình: Tài liệu

Người chia sẻ: Thich Tam Pham

I expect a professional Hotel Airport Representative whom I can easily locate and who will help me with my luggage and show me to my hotel limousine in a speedy and polite manner.

Miễn phí
Tag : SOP
Why is this task important for you and our guests?  
1. Saves me time.
2. Since I am the first hotel employee met by our guest, I will leave the first very important impression.
3. I want to demonstrate our professionalism.
4. I am able to offer service that starts at the very beginning with the guest’s arrival and reflects the hotel standards.


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