[SOP] Intercontinental Group - Concierge - Airport representative pomotion

Chuyên mục sách: Front Office

Loại sách: Tài liệu miễn phí

Loại hình: Tài liệu

Người chia sẻ: Thich Tam Pham

I want to be greeted at the airport even if I did not reserve a hotel limousine. In cases where the hotel has just recently opened, I need to be informed of its location and assisted with giving the taxi driver directions and...

22-11-2018
229
Miễn phí
Tag : SOP
Why is this task important for you and our guests?  
Answers:
1. Even if the guest does not have a reservation at my hotel, he needs to be aware that our hotel exists and we are open for business.
2. I can offer a free of charge promotion for our new hotel.
3. Guest’s who have reservations receive personal service.
4. This is a good opportunity for me to promote the hotel.
5. I can show my professionalism.

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