[SOP] Intercontinental Group - Concierge - Dead move

Chuyên mục sách: Front Office

Loại sách: Tài liệu miễn phí

Loại hình: Tài liệu

Người chia sẻ: Thich Tam Pham

I expect that the hotel staff can change my room for me on request and move my entire luggage to the new room without my presence. My luggage will be handled carefully without any damage and missing items.

22-11-2018
402
Miễn phí
Tag : SOP
Why is this task important for you and our guests?    
Answers:
1. We must provide a prompt and accurate room change service to our guests.
2. Safety is one of the most important issues to our guests, we must make the guests items are moved safely.
3. Increase guest satisfaction.
4. Demonstrate my professionalism.

201996

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1135

Sách miễn phí

151

Sách trả phí

42

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