[SOP] Intercontinental Group - Concierge - Doorman-guest arrival

Chuyên mục sách: Front Office

Loại sách: Tài liệu miễn phí

Loại hình: Tài liệu

Người chia sẻ: Thich Tam Pham

I expect that I get a warm welcome from the first point of contact with the hotel which is often the Doorman. The Doorman should open my car door and help me unload my luggage. He should also open the Hotel Door.

22-11-2018
315
Miễn phí
Tag : SOP
Why is this task important for you and our guests?    
Answers:
1. We must welcome every one of our guests.
2. The first impression is the most important experience to our guests.
3. Demonstrate my professionalism.
4. Increase the GSTS score.

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