[SOP] Intercontinental Group - Concierge - Doorman-guest departure

Chuyên mục sách: Front Office

Loại sách: Tài liệu miễn phí

Loại hình: Tài liệu

Người chia sẻ: Thich Tam Pham

I expect the Doorman to bid me farewell and to help me with my luggage and transportation arrangements. Using my name provides me with extra recognition and is always appreciation.

22-11-2018
293
Miễn phí
Tag : SOP
Why is this task important for you and our guests?    
Answers:
1. We must bid farewell to every one of our guests.
2. The Guests last impression is very important.
3. Increase our guest satisfaction.
4. Demonstrate my professionalism.

215941

Thành viên

1136

Sách miễn phí

152

Sách trả phí

42

Sách bán offline