[SOP] Intercontinental Group - Concierge - Doorman-guest departure

Chuyên mục sách: Front Office

Loại sách: Tài liệu miễn phí

Loại hình: Tài liệu

Người chia sẻ: Thich Tam Pham

I expect the Doorman to bid me farewell and to help me with my luggage and transportation arrangements. Using my name provides me with extra recognition and is always appreciation.

22-11-2018
240
Miễn phí
Tag : SOP
Why is this task important for you and our guests?    
Answers:
1. We must bid farewell to every one of our guests.
2. The Guests last impression is very important.
3. Increase our guest satisfaction.
4. Demonstrate my professionalism.

202069

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