[SOP] Intercontinental Group - Concierge - Handling group luggage

Chuyên mục sách: Front Office

Loại sách: Tài liệu miễn phí

Loại hình: Tài liệu

Người chia sẻ: Thich Tam Pham

I expect my luggage to be handled carefully and professionally and to arrive at my room quickly.

22-11-2018
268
Miễn phí
Tag : SOP
Why is this task important for you and our guests?  
Answers:
1. We must provide a prompt and accurate luggage service to our group guests.
2. Safety is one of the most important issues to our guests; we must make sure their luggage is safe.
3. Increase guest satisfaction. 
4. Demonstrate my professionalism.

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42

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