[SOP] Intercontinental Group - Concierge - Handling luggage upon departure

Chuyên mục sách: Front Office

Loại sách: Tài liệu miễn phí

Loại hình: Tài liệu

Người chia sẻ: Thich Tam Pham

I expect that the Bellman will come to my room to pick up my luggage promptly, and my luggage will be carefully handled.

22-11-2018
285
Miễn phí
Tag : SOP
Why is this task important for you and our guests?  
Answers:
1. We must provide a prompt and accurate luggage service to our guests.
2. Safety is one of the most important issues to our guests; we must ensure guest’s luggage is safe.
3. Increase guest satisfaction.
4. Demonstrate my professionalism.

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1136

Sách miễn phí

152

Sách trả phí

42

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