[SOP] Intercontinental Group - Concierge - Live move

Chuyên mục sách: Front Office

Loại sách: Tài liệu miễn phí

Loại hình: Tài liệu

Người chia sẻ: Thich Tam Pham

I expect that the hotel staff can change my room for me on my request and help me to move my luggage to my preferred room. My entire luggage will be handled carefully without any damage and all items will be accounted for.

22-11-2018
287
Miễn phí
Tag : SOP
Why is this task important for you and our guests?    
Answers:
1. We must provide a prompt and accurate room change service to our guests.
2. Safety is one of the most important issues to our guests; we must make sure their luggage’s safety.
3. Increase guest satisfaction.
4. Demonstrate my professionalism.

215943

Thành viên

1136

Sách miễn phí

152

Sách trả phí

42

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