[SOP] Intercontinental Group - Concierge - Lost luggage

Chuyên mục sách: Front Office

Loại sách: Tài liệu miễn phí

Loại hình: Tài liệu

Người chia sẻ: Thich Tam Pham

When luggage doesn’t arrive on my flight, I expect hotel staff to help me to contact the airport and find out where my luggage is. I need special assistance when I am in a foreign country.

22-11-2018
361
Miễn phí
Tag : SOP
Why is this task important for you and our guests?    
Answers:
1. We must provide a prompt and accurate luggage service to our guests.
2. Increase guest satisfaction.
3. Demonstrate my professionalism.  

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