[SOP] Intercontinental Group - Concierge - Message delivery

Chuyên mục sách: Front Office

Loại sách: Tài liệu miễn phí

Loại hình: Tài liệu

Người chia sẻ: Thich Tam Pham

I expect all messages which come through, phone, fax, or visitors who leave a message for me at the front desk, will be advised to me immediately and written messages are clearly legible with complete information presented in a professional manner.

22-11-2018
114
Miễn phí
Tag : SOP
Why is this task important for you and our guests?  
Answers:
1. We must provide a prompt and accurate message delivery service to our guests.
2. Some messages are very important for our guests and we must ensure guests can get their information promptly.
3. Increase our guest satisfaction.
4. Demonstrate my professionalism.  

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