[SOP] Intercontinental Group - Concierge - Restaurant reservations

Chuyên mục sách: Front Office

Loại sách: Tài liệu miễn phí

Loại hình: Tài liệu

Người chia sẻ: Thich Tam Pham

I expect that hotel staff can recommend an appropriate restaurant to me and can assist with making my reservation.

22-11-2018
131
Miễn phí
Tag : SOP
Why is this task important for you and our guests?    
Answers:
1. We must recommend nice restaurants to our guests.
2. We can increase guest satisfaction.
3. Demonstrate my professionalism.
4. I understand the importance of this service for our guests.

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129

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42

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