[SOP] Intercontinental Group - Concierge - Shopping recommendations

Chuyên mục sách: Front Office

Loại sách: Tài liệu miễn phí

Loại hình: Tài liệu

Người chia sẻ: Thich Tam Pham

I expect that hotel staff can recommend suitable shopping centers to me and refer me to local specialty shops in accordance with my requests.

22-11-2018
151
Miễn phí
Tag : SOP
Why is this task important for you and our guests?    
Answers:
1. We must recommend a nice shopping center to our guests as well as being able to know specialty shops.
2. Increase guest satisfaction.
3. Demonstrate my professionalism.
4. Assist guests with special request.

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