[SOP] Intercontinental Group - Concierge - Taxi service

Chuyên mục sách: Front Office

Loại sách: Tài liệu miễn phí

Loại hình: Tài liệu

Người chia sẻ: Thich Tam Pham

I expect that the hotel can provide me with a high standard of taxi service. The taxi should be clean and in good condition, the taxi driver should be properly groomed, and I should not have to haggle with rogue taxi drivers...

22-11-2018
111
Miễn phí
Tag : SOP
Why is this task important for you and our guests?  
Answers:
1. We must provide a prompt and accurate taxi service to our guests.
2. Safety and security is the most important issues to our guests, we must provide a safe taxi to guest.
3. Increase guest satisfaction.
4. Demonstrate my professionalism.
5. Bad taxi experiences can flow over into bad front office experiences.  

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