[SOP] Intercontinental Group - Concierge - Tour reservations

Chuyên mục sách: Front Office

Loại sách: Tài liệu miễn phí

Loại hình: Tài liệu

Người chia sẻ: Thich Tam Pham

I expect the hotel staff to be knowledgeable of local places of interest and to be able to book me on a professional tour at my request.

22-11-2018
1165
Miễn phí
Tag : SOP
Why is this task important for you and our guests?    
Answers:
1. We must provide a prompt and accurate tour service to our guests.
2. Increase Guest satisfaction.
3. Demonstrate my professionalism.
4. We are in the business of hospitality!  

220026

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152

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