[SOP] Intercontinental Group - Concierge - Tour reservations

Chuyên mục sách: Front Office

Loại sách: Tài liệu miễn phí

Loại hình: Tài liệu

Người chia sẻ: Thich Tam Pham

I expect the hotel staff to be knowledgeable of local places of interest and to be able to book me on a professional tour at my request.

22-11-2018
161
Miễn phí
Tag : SOP
Why is this task important for you and our guests?    
Answers:
1. We must provide a prompt and accurate tour service to our guests.
2. Increase Guest satisfaction.
3. Demonstrate my professionalism.
4. We are in the business of hospitality!  

136691

Thành viên

965

Sách miễn phí

129

Sách trả phí

42

Sách bán offline