Provides a clear overview of the underlying theories of communication to help develop skills and contribute to effective marketing. Uses detailed and extensive international case studies, to illustrate the theories and show good practice.
The rapidly changing context of the modern tourism and hospitality industry, responding to the needs of increasingly demanding consumers, coupled with the fragmenting nature of the marketing and media environment has led to an increased emphasis on communications strategies.How can marketing communication strategies meet the changing and challenging demands of modern consumers, and maintain a company's competitive edge?Marketing Communications in Tourism and Hospitality: concepts, strategies and cases discusses this vital discipline specifically for the tourism and hospitality industry. Using contemporary case studies such as South African Tourism, Travelocity and Virgin Trains, it explains and critiques the practice and theory in relation to this industry. Combining a critical theoretical overview with a practical guide to techniques and skills, it illustrates the role that communications play in the delivery and representation of hospitality and tourism services, whilst developing practical skills needed to understand, interpret and implement communications strategies within a management context.This systematic and cohesive text is essential reading for hospitality management students, and an invaluable resource for marketing practitioners in this growing area. Aids understanding of how marketing practice specifically relates to the business of hospitality and tourism.
Hospitality Marketing: an introduction takes a unique approach to outlining marketing processes in the hospitality industry.Ideal for those new to the topic of marketing, this text contextualises the subject for the hospitality sector.
Marketing in Tourism, Events and Food 2nd edition takes the reader through a logical examination of key marketing debates, theories and approaches and encourages them to explore their own thoughts, ideas and opinions.
The Seventh Edition of this popular book includes new and updated coverage of social media, destination tourism and other current industry trends, authentic industry cases, and hands-on application activities.
Công tác truyền thông – cổ động là một trong những hoạt động hết sức quan trọng trong hoạt động kinh doanh của khách sạn, là công cụ hỗ trợ đắc lực trong việc quảng bá hình ảnh, thương hiệu và thu hút khách giúp khách sạn đạt được mục tiêu kinh doanh.
Trong thời gian đầu, tình trạng thiếu hụt khách sạn trầm trọng dẫn đến việc ra đời hàng loạt các khách sạn với nhiều qui mô khác nhau. Mặc dù số lượng khách đến Việt Nam vẫn tăng nhưng số lượng buồng phòng còn tăng nhanh hơn.