Talk About Travel is an intermediate level course designed for both travelers and workers in the tourism industry. Each of the 20 units deal with important topics such as airlines, hotels, restaurant, and sightseeing.
Talk About Travel contains authentic brochures, documents, and forms to help familiarize learners with real-life situations. The book develops reading, listening, speaking, and writing skills through task-based and learner-centered activities. Key Features - Communicative activities for practice target vocabulary and common expressions - Situation-based organization of units helps learners contextualize language - Samples of actual documents frequently while traveling.
Ines Nee makes important key contributions to service recovery research by analyzing the effect of management response content towards negative online customer reviews on the observer’s purchase intention.
Pat Romero has put together a wonderful book with all of the basics of convention management. It is the perfect, grass roots tool for anyone entering or considering entering the hospitality or meeting planning industry.