[SOP] Intercontinental Group - Chinese Restaurant - How to serve a hand towel

Chuyên mục sách: F&B

Loại sách: Tài liệu miễn phí

Loại hình: Tài liệu

Người chia sẻ: Thich Tam Pham

That upon seating at the table a clean hot or cold hand towel is served within 5 minutes, on a towel tray by friendly and efficient staff.

21-11-2018
263
Miễn phí
Tag : SOP
Why is this task important for you and our guests?    
Answers:
1. To maximize guest satisfaction.
2. To ensure the guest receives a clean towel with tray.
3. To ensure the service staff is knowledgeable and confident serving a hot or cold towel.

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