[SOP] Intercontinental Group - Chinese Restaurant - Private dining room service

Chuyên mục sách: F&B

Loại sách: Tài liệu miễn phí

Loại hình: Tài liệu

Người chia sẻ: Thich Tam Pham

That the private dining room has an upper market service then the main dining room, the staff is experienced, discreet and knowledgeable. Mostly the dishes will be served on an individual basis to the guest by friendly staff with a smile.

Miễn phí
Tag : SOP
Why is this task important for you and our guests?    
1. To maximize guest satisfaction.
2. To ensure the guests are satisfied with the special attention given in the private dining rooms.
3. To ensure the private dining room service is different then the main dining room.
4. To ensure the staff is aware and well trained on how to handle individually served dishes.
5. To ensure the staff is discreet and provide “low key” but attentive service.


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