[SOP] Intercontinental Group - Coffee Shop - How to present the menu

Chuyên mục sách: F&B

Loại sách: Tài liệu miễn phí

Loại hình: Tài liệu

Người chia sẻ: Thich Tam Pham

That the menu is handed to the guest within 5-10 minutes after being seated and that the menu specials and the not available item are explained.

19-11-2018
156
Miễn phí
Tag : SOP
Why is this task important for you and our guests?    
Answers:
1. To maximize guests satisfaction.
2. To ensure the guests are quickly attended to.
3. To ensure the guests are aware of the special to enhance the guests’ choice and to generate potentially additional revenues.
4. To avoid disappointment should the guest order a dish which is not available.

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