[SOP] Intercontinental Group - Coffee Shop - How to serve a coffee

Chuyên mục sách: F&B

Loại sách: Tài liệu miễn phí

Loại hình: Tài liệu

Người chia sẻ: Thich Tam Pham

That coffee is served in a proper way, fast and hot with complete condiments by friendly, smiling staff efficient.

20-11-2018
271
Miễn phí
Tag : SOP
Why is this task important for you and our guests?    
Answers:
1. To maximize guests satisfaction.
2. To ensure coffees are served consistent.
3. To ensure the coffee is hot.
4. To ensure the GSTS “Other Dining Experiences” is decreasing monthly.

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