[SOP] Intercontinental Group - Housekeeping Floor - DNS guest room

Chuyên mục sách: Housekeeping

Loại sách: Tài liệu miễn phí

Loại hình: Tài liệu

Người chia sẻ: Thich Tam Pham

I put DND on my room because I want privacy. I do not expect interruptions, however well intentioned they may be.

22-11-2018
116
Miễn phí
Tag : SOP
Why is this task important for you and our guests?  
Answers:
1. I understand what DND means and understand why guests might choose to put DND on their room.
2. Respecting guests need for privacy.
3. We are able to follow the guest request. I know what to do when the guest has not removed his/her sign after 24 hours.

201997

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1135

Sách miễn phí

151

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42

Sách bán offline