[SOP] Intercontinental Group - Housekeeping Floor - Entering a guest room

Chuyên mục sách: Housekeeping

Loại sách: Tài liệu miễn phí

Loại hình: Tài liệu

Người chia sẻ: Thich Tam Pham

It is important that employees follow a standard when entering my room. During my stay, that room belongs to me and I expect a certain amount of privacy. I expect employees to announce themselves.

23-11-2018
159
Miễn phí
Tag : SOP
Why is this task important for you and our guests?    
Answers:
1. It is important for me to minimize the disturbance a guest may feel when I must access their room.
2. I understand that a guest can get afraid.
3. I can increase the GSTS score by behaving professionally.  

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