[SOP] Intercontinental Group - Housekeeping Floor - How to check a guest room

Chuyên mục sách: Housekeeping

Loại sách: Tài liệu miễn phí

Loại hình: Tài liệu

Người chia sẻ: Thich Tam Pham

I expect my room to be clean and to find things in a logical place. I also appreciate things which are not essential, but give enjoyment, convenience and pleasure during my stay.

22-11-2018
174
Miễn phí
Tag : SOP
Why is this task important for you and our guests?    
Answers:
1. I know what the guest expects.
2. If I check the Room properly, I am able to increase GSTS.
3. I can demonstrate professionalism.
4. I can make our guests happy and they will feel comfortable.  

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