[SOP] Intercontinental Group - Housekeeping Floor - Room keys left in guest rooms

Chuyên mục sách: Housekeeping

Loại sách: Tài liệu miễn phí

Loại hình: Tài liệu

Người chia sẻ: Thich Tam Pham

It can happen occasionally that in my rush, I forget to take my room key with me. It is important that a replacement room key is provided quickly and my belongings are not at risk.

23-11-2018
95
Miễn phí
Tag : SOP
Why is this task important for you and our guests?    
Answers:
1. I am able to increase the GSTS score.
2. I can show my professionalism.
3. If a guest forgets the room key in his room, it is important, that he/ she can rely on our honesty in handling this issue properly.

136691

Thành viên

965

Sách miễn phí

129

Sách trả phí

42

Sách bán offline