[SOP] Intercontinental Group - Housekeeping Floor - Turndown service

Chuyên mục sách: Housekeeping

Loại sách: Tài liệu miễn phí

Loại hình: Tài liệu

Người chia sẻ: Thich Tam Pham

I like to have my room prepared when coming home, this gives me the feeling that the hotel takes care of me. It saves me time in turning down the bedspread and closing the blinds.

23-11-2018
163
Miễn phí
Tag : SOP
Why is this task important for you and our guests?    
Answers:
1. We can increase our GSTS score.
2. I can show my professionalism.
3. I want to make our guests feel comfortable.
4. I want to show our guests, that we take care when coming to their guest room after a hard day’s work!

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