1000+ Tài Liệu chuyên ngành nhà hàng - khách sạn

Why is this task important for you and our guests?

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Why is this task important for you and our guests?

Miễn phí

Why is this task important for you and our guests?

Miễn phí

Why is this task important for you and our guests?

Miễn phí

Why is this task important for you and our guests?

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I expect the hotel to provide 24 hours security for me and my belongings with respect for my privacy. I also expect a range of services and facilities to be open which suit my personal requirements.

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I expect the hotel to provide a secure a safe environment for myself and my belongings with respect for my privacy.

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I expect the hotel to provide a secure a safe environment for my person and my belongings with respect for my privacy. If I misplace something while I am a guest of the hotel’s I expect it to be returned.

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I expect my check-in to be quick, friendly and efficient by knowledgeable staff who can assist me with my needs and ensure my individual room requests are honored...

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I expect all my requests to be handled efficiently, accurately and courteously by knowledgeable staff who can assist me with my needs. I expect issues raised in the morning to be completed by the time I return to my room in the evening...

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That tables are set in a clean and neat manner, with complete sets of eating utensils and table condiments in a timely manner.

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That dressings and sauces are served in clean and efficient manner by friendly and knowledgeable staff with a smile.

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That the restaurant is open on time, ready to receive the guests by friendly staff in clean and neat uniforms.

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Being informed of closing of the restaurant, possibly with last orders. Not imposing customers and that service and respect are taken in consideration.

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That side stations are organised and clean & tidy and a pleasant view form the guest.

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That the correct bill is presented without any mistakes in a clean folder and timely manner by a friendly and smiling staff.

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That tea is served in a proper way, fast and hot with complete condiments by friendly, smiling staff efficient.

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That coffee is served in a proper way, fast and hot with complete condiments by friendly, smiling staff efficient.

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That after the main course the dessert is served in an efficient manner, to continue the dinning experience by friendly staff.

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That the table is wiped clean after the plates, glasses, cutleries and unwanted equipment have been cleared to ensure the food leftovers and crumbs are taken away so the guest can not damage or dirty his/her cloths.

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That the soiled plates, cutleries and glasses are cleared in a timely and efficient manner, without too much noise and disturbance by friendly and smiling staff.

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That a food served 15-20 after the order been taken (depending of the quantity and type of items ordered), efficiently and without mistakes.

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That after the order is taken the cutlery is change according to the dishes/course ordered to ensure the guests are able to eat his/her dish easily with the right utensils.

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That the food order is taken in a timely manner by friendly smiling staff and that the promotions or special of the day / restaurant are explained clearly and friendly.

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That the drink order is taken within 5-10 minutes after being seated, that the order is taken accurate without mistakes.

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That the menu is handed to the guest within 5-10 minutes after being seated and that the menu specials and the not available item are explained.

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That the guest is seated in a timely manner, being assisted with the chair and on a ready table.

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That the restaurant is open on time, clean and ready to receive guest.?

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That the waiter/ tress approaches the table quietly and with efficiency.

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Đặt buồng trước là sự thoả thuận giữa khách với khách sạn trong đó khách sạn dành cho khách loại buồng, số lượng buồng và các nhu cầu đặc biệt vào thời gian cụ thể mà khách yêu cầu để sử dụng trong thời gian lưu trú tại khách sạn.

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