SOP - Trang 4

Có tổng cộng 154 tài liệu

[SOP] Intercontinental Group - Business Center - Photocopies

If I ask for copies to be produced, I expect them to be of good quality and logically sequenced and checked. I expect to have my original returned in good condition and I expect employees to be competent in handling the photo copy machine.

Miễn phí

[SOP] Intercontinental Group - Business Center - Typing

If I request typing services, I expect the task to be professionally executed in accordance with international business standards, the same as it is done in my own office.

Miễn phí

[SOP] Intercontinental Group - Business Center - Check hotels email

If I receive an email via the Hotel mailbox, I expect to have the message delivered immediately. My main priority is that the message is treated confidentially and actioned swiftly by the person most suited to answer my query.

Miễn phí

[SOP] Intercontinental Group - Business Center - Outgoing and incoming fax

I am expecting professional service from professional people in the Business Center. I want to have my documents handled as I would in my own office.

Miễn phí

[SOP] Intercontinental Group - Chinese Restaurant - Private dining room service

That the private dining room has an upper market service then the main dining room, the staff is experienced, discreet and knowledgeable. Mostly the dishes will be served on an individual basis to the guest by friendly staff with a smile.

Miễn phí

[SOP] Intercontinental Group - Chinese Restaurant - Adjust table settings for correct covers

That the numbers of covers are set correctly on the tables according to the number of guest expected in the party.

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[SOP] Intercontinental Group - Chinese Restaurant - Dim sum service-steam to order-order to be takenby server

That dim-sum is served fast and fresh by friendly staff and that whatever order system the restaurant has in place the staff is knowledgeable of the different type of service.

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[SOP] Intercontinental Group - Chinese Restaurant - How to serve "MaoTai"

That Mao Tai wine is served following the Chinese customs, efficiently by friendly, knowledgeable staff with a smile.

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[SOP] Intercontinental Group - Chinese Restaurant - How to serve "Hua Tiao wine"

That Hua Tiao wine is served following the Chinese customs, efficiently by friendly, knowledgeable staff with a smile.

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[SOP] Intercontinental Group - Chinese Restaurant - How to serve a hand towel

That upon seating at the table a clean hot or cold hand towel is served within 5 minutes, on a towel tray by friendly and efficient staff.

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[SOP] Intercontinental Group - Chinese Restaurant - How to serve a finger bowl

That when dishes require hands to be used when eaten, automatically a finger bowl will be served by friendly staff.

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[SOP] Intercontinental Group - Chinese Restaurant - How to pick up food

That the food is transported to the restaurant as soon as the chef has finished the preparation and is served hot and efficient by friendly staff with a smile.

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[SOP] Intercontinental Group - How to set up a table for a private dining room

That the tables are set in a consistent manner with clean table cloth and complete settings to be ready for the guest to be seated and to start their meal.

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[SOP] Intercontinental Group - Chinese Restaurant - How to set up a table for the main dining room

That the tables are set in a consistent manner with clean table cloth and complete settings to be ready for the guest to be seated and to start their meal.

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[SOP] Intercontinental Group - Chinese Restaurant - How to set up the pantry section

That food is served fast & efficient from the kitchen with all required condiments and dishes.

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[SOP] Intercontinental Group - Chinese Restaurant - How to close the restaurant

Being informed of closing of the restaurant, possibly with last orders. Not imposing customers and that service and respect are taken in consideration.

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[SOP] Intercontinental Group - Chinese Restaurant - How to prepare a side station

That side stations are organised and clean & tidy and a pleasant view form the guest.

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[SOP] Intercontinental Group - Chinese Restaurant - How to present s bill

That the correct bill is presented without any mistakes in a clean folder and timely manner by a friendly and smiling staff.

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[SOP] Intercontinental Group - Chinese Restaurant - How to serve a Chinese tea

That Chinese tea is served in a proper way, fast and hot with complete condiments by friendly, smiling staff efficiently.

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[SOP] Intercontinental Group - Chinese Restaurant - How to clear plates, cutlery and glassware

That the soiled plates, cutleries and glasses are cleared in a timely and efficient manner, without too much noise and disturbance by friendly and smiling staff.

Miễn phí

[SOP] Intercontinental Group - Chinese Restaurant - How to serve Chinese food

That they are being served by friendly, efficient and smiley staff following the sequence and the Chinese custom of serving a Banquet lunch or dinner.

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[SOP] Intercontinental Group - Chinese Restaurant - How to take a food order

That the food order is taken in a timely manner by friendly smiling staff and that the promotions or special of the day / restaurant are explained clearly and friendly.

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[SOP] Intercontinental Group - Chinese Restaurant - How to take a drink order

That the drink order is taken within 5-10 minutes after being seated, that the order is taken accurate without mistakes.

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[SOP] Intercontinental Group - Chinese Restaurant - How to present the menu

That the menu is handed to the guest within 5-10 minutes after being seated and that the menu specials and the not available item are explained.

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[SOP] Intercontinental Group - Chinese Restaurant - How to seat guests

That the guest is seated in a timely manner, being assisted with the chair and on a ready table.

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[SOP] Intercontinental Group - Chinese Restaurant - How to do pre-service operation

That the restaurant is open on time, ready to receive the guests by friendly staff in clean and neat uniforms.

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[SOP] Intercontinental Group - Bakery - Basic preparation of crepes

That crepes are fresh and baked till perfection without being dry and light in colour.

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[SOP] Intercontinental Group - Bakery - Keys to develop the quantities of break, pastrie and rolls

That bread rolls and other bread items are fresh and baked till perfection in the same morning.

Miễn phí

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