If I ask for copies to be produced, I expect them to be of good quality and logically sequenced and checked. I expect to have my original returned in good condition and I expect employees to be competent in handling the photo copy machine.
If I receive an email via the Hotel mailbox, I expect to have the message delivered immediately. My main priority is that the message is treated confidentially and actioned swiftly by the person most suited to answer my query.
That the private dining room has an upper market service then the main dining room, the staff is experienced, discreet and knowledgeable. Mostly the dishes will be served on an individual basis to the guest by friendly staff with a smile.