1000+ Tài Liệu chuyên ngành nhà hàng - khách sạn

If I ask for copies to be produced, I expect them to be of good quality and logically sequenced and checked. I expect to have my original returned in good condition and I expect employees to be competent in handling the photo copy machine.

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If I request typing services, I expect the task to be professionally executed in accordance with international business standards, the same as it is done in my own office.

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If I receive an email via the Hotel mailbox, I expect to have the message delivered immediately. My main priority is that the message is treated confidentially and actioned swiftly by the person most suited to answer my query.

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I am expecting professional service from professional people in the Business Center. I want to have my documents handled as I would in my own office.

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That the private dining room has an upper market service then the main dining room, the staff is experienced, discreet and knowledgeable. Mostly the dishes will be served on an individual basis to the guest by friendly staff with a smile.

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That the numbers of covers are set correctly on the tables according to the number of guest expected in the party.

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That dim-sum is served fast and fresh by friendly staff and that whatever order system the restaurant has in place the staff is knowledgeable of the different type of service.

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That Mao Tai wine is served following the Chinese customs, efficiently by friendly, knowledgeable staff with a smile.

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That Hua Tiao wine is served following the Chinese customs, efficiently by friendly, knowledgeable staff with a smile.

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That upon seating at the table a clean hot or cold hand towel is served within 5 minutes, on a towel tray by friendly and efficient staff.

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That when dishes require hands to be used when eaten, automatically a finger bowl will be served by friendly staff.

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That the food is transported to the restaurant as soon as the chef has finished the preparation and is served hot and efficient by friendly staff with a smile.

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That the tables are set in a consistent manner with clean table cloth and complete settings to be ready for the guest to be seated and to start their meal.

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That the tables are set in a consistent manner with clean table cloth and complete settings to be ready for the guest to be seated and to start their meal.

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That food is served fast & efficient from the kitchen with all required condiments and dishes.

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Being informed of closing of the restaurant, possibly with last orders. Not imposing customers and that service and respect are taken in consideration.

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That side stations are organised and clean & tidy and a pleasant view form the guest.

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That the correct bill is presented without any mistakes in a clean folder and timely manner by a friendly and smiling staff.

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That Chinese tea is served in a proper way, fast and hot with complete condiments by friendly, smiling staff efficiently.

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That the soiled plates, cutleries and glasses are cleared in a timely and efficient manner, without too much noise and disturbance by friendly and smiling staff.

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That they are being served by friendly, efficient and smiley staff following the sequence and the Chinese custom of serving a Banquet lunch or dinner.

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That the food order is taken in a timely manner by friendly smiling staff and that the promotions or special of the day / restaurant are explained clearly and friendly.

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That the waiter/tress approaches the table quietly and with efficiency.

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That the drink order is taken within 5-10 minutes after being seated, that the order is taken accurate without mistakes.

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That the menu is handed to the guest within 5-10 minutes after being seated and that the menu specials and the not available item are explained.

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That the guest is seated in a timely manner, being assisted with the chair and on a ready table.

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That the restaurant is open on time, ready to receive the guests by friendly staff in clean and neat uniforms.

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That crepes are fresh and baked till perfection without being dry and light in colour.

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That bread rolls and other bread items are fresh and baked till perfection in the same morning.

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Why is this task important for you and our guests?

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