[SOP] Intercontinental Group - Housekeeping Floor - A locked safe deposit box in a checked out room

Chuyên mục sách: Housekeeping

Loại sách: Tài liệu miễn phí

Loại hình: Tài liệu

Người chia sẻ: Thich Tam Pham

It can occasionally happen that I forget to open my Safe Deposit box when I am rushing my departure. In these instances I expect a hotel representative to contact me and ensure the safe return of my goods.

23-11-2018
293
Miễn phí
Tag : SOP
Why is this task important for you and our guests?    
Answers:
1. I am able to increase the GSTS score.
2. I can show my professionalism.
3. Guests have important items in this box and when they forget these items, they expect the items to be returned to them swiftly.

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